Do not like company policy requiring customers to order parts for service prior to work. Will be times when customer does not know what is needed.
7/24/2025
Robert T. VERIFIED CUSTOMER
A little slow but otherwise fine.
7/24/2025
Carolyn H. VERIFIED CUSTOMER
Great job
7/24/2025
David C. VERIFIED CUSTOMER
Excellent service.
7/24/2025
Walta B. VERIFIED CUSTOMER
Travis is always amazing. He always has a smile and always willing to help me resolve my issues.
7/23/2025
Barbara C. VERIFIED CUSTOMER
Travis did a good job
I asked to speak to atech person. I waited 16 minutes but then left
7/21/2025
Deborah K. VERIFIED CUSTOMER
Great customer service.
7/20/2025
Sheila G. VERIFIED CUSTOMER
My experience was mainly with the Driver,Gary. Gary was pleasant and courteous. I did have a phone conversation with Travis, mannerly and to the point. All the service dealings went perfect. Thank you.
7/20/2025
Timothy M. VERIFIED CUSTOMER
Great service
7/19/2025
Mary T. VERIFIED CUSTOMER
I’m always treated.with respect and made aware of repairs needed with the choice of accepting or declining the repairs.
I only wish I could have had my car picked up sooner than the 5-week waiting period. I am elderly and have serious back problems. It’s difficult to wait in the showroom. More elevated chairs are needed with arm rests.
7/18/2025
Anita F. VERIFIED CUSTOMER
Great service! Every one friendly and helpful.
7/17/2025
Beth Z. VERIFIED CUSTOMER
Very pleased with the service and communication during with the video updates.
7/17/2025
Andrea M. VERIFIED CUSTOMER
Friendly fast service. A job well done!
7/15/2025
Lauren H. VERIFIED CUSTOMER
Great service!
7/15/2025
Alicia Y. VERIFIED CUSTOMER
Thanks
7/15/2025
Laura M. VERIFIED CUSTOMER
Your service department is one of the worst I've ever dealt with. They do not ask permission to wash your vehicle. My car came back filthy after my service appointment. I have complained numerous times about how bad they was cars. They need to stop doing it if they can't do a better job. I really am so disappointed about owning a Lexus having to deal with Moses service.
7/11/2025
Brian B. VERIFIED CUSTOMER
You said one question
7/11/2025
Bonnie V. VERIFIED CUSTOMER
I had a wonderful experience with my service. Everyone was friendly, polite and helpful. The service was completed quickly and the waiting area was comfortable.
7/11/2025
Judith B. VERIFIED CUSTOMER
Excellent.
7/11/2025
Teresa O. VERIFIED CUSTOMER
on June 25 I had a thumping noise every time I pressed the brakes. I did not feel safe. Online I had to make an appt which wasn’t until July 9. When I called the dealership the next day to try to get seen earlier, I spoke to Tom, who said he would help and to please send the video of the noise that we heard. He was going to talk to technician and call within the hour. No call back. I called the next day and spoke to someone who said they would have management call me, no call back. We have never had this service with Moses in the 20+ years that we have been a customer.
Travis did great.