Nice people
Very trustworthy
Love that they wash my car
8/30/2025
Cara E. VERIFIED CUSTOMER
John is amazing and knowledgeable. An asset to the Lexus dealership for sure!
8/29/2025
Marilyn P. VERIFIED CUSTOMER
John helped diagnose the warning lights that came up on my dashboard. Since I live in Parkersburg, he made sure the lights would not hinder me from driving down to St. Albans for them to check it. On the way there, we got gas and the lights went away. I called him and he responded immediately and said not to come down but to call if the warming lights came back.. sure enough the next day the warning lights came back and John said to bring it in, and he would make time for the service to check it out. I really appreciated the time John took to help me.
8/29/2025
James J. VERIFIED CUSTOMER
I had a great experience at the dealership, the associates were great, the lounge area were nice and the overall experience was great. The video of what was done to my car was amazing. I had a great experience on the service I was rendered
8/29/2025
Homer C. VERIFIED CUSTOMER
This is the second time that the parts that were ordered were returned from wherever they were shipped by the parts department. To clarify, the first time I actually called after a month wait as it pertained to the blind spot monitoring system. A car to which I was placed back into by the service department. The second time was in regards to a seatbelt and buckle, I set the appointment because I received a phone call to do so. Took the day off from work only to learn my parts were not on sight. Sounds like service and parts department need to talk a little more often. This is my 3rd IS model vehicle and to be honest, after these two occasions it makes me not want to buy another even though they are almost bullet proof cars.
Respectfully HL Clark
8/29/2025
Danny S. VERIFIED CUSTOMER
Everything was great as usual
8/28/2025
Richard S. VERIFIED CUSTOMER
Very good experience.
8/28/2025
Charissa W. VERIFIED CUSTOMER
John is the BESTEST. I called multiple times over a 3 day period and couldn't get a call back, so I decided to just drop in. After Nate (from sales) kindly walked me over to the service department, John was quick to assist me. Thank You!!!
8/28/2025
Song H. VERIFIED CUSTOMER
Everything is perfect.
8/28/2025
Bill H. VERIFIED CUSTOMER
Travis was very professional and answered all of my questions. He was a big part of my favorable customer experience.
8/28/2025
John B. VERIFIED CUSTOMER
Great service!
8/28/2025
Theodore L. VERIFIED CUSTOMER
I was charged for spark plugs that I specifically told them not to do.they were told to fix issue with monitor not responding and it wasn't addressed. The service rep told me he would have window tinting strip put on front window, it wasn't done. My wife said normally they wash the vehicle after servicing and that was not done either.
8/27/2025
Susanne E. VERIFIED CUSTOMER
This was my first experience with Travis and he made it all very easy.
8/27/2025
Hasaan M. VERIFIED CUSTOMER
Great service from start to finish
8/27/2025
Sally J. VERIFIED CUSTOMER
I had to wait 2 hours and 45 minutes for an oil change and tire rotation. That seems a bit long. When I asked to change the tv to the U.S. Open I was told the channel could not be changed. The game show that was on was, honestly, called the Idiot Test. Really?! I felt like I was held hostage. I’m thinking most Lexus owners do not watch the Idiot Test.
All the employees were doing the best they could. All were polite. Management needs to look at some processes to better meet their customers. Thank you
8/27/2025
Amy W. VERIFIED CUSTOMER
They did not repair my car. I was told they could reset the electronics, then after 21/2 hours. They came to get me and said I have to call Lexus to fix the issue. Not sure why they couldn’t contact Lexus, or guide me through the process. Car is still not repaired.
8/26/2025
Barbara G. VERIFIED CUSTOMER
When I made my service appt, I was told it would take about an hour. 2 1/2 later, I finally got my car back. I find this unacceptable.
8/26/2025
Steve J. VERIFIED CUSTOMER
Well done!
8/25/2025
Bill E. VERIFIED CUSTOMER
John **** was very helpful and most gracious in getting our car repaired in a timely manner. That’s her issue. She’s in French. Hopefully those will be resolved soon.
8/25/2025
Ann F. VERIFIED CUSTOMER
Hate spending so much money but left feeling like with there help I have taken care of several things that needed to be done. Feel good about what was done. Travis was excellent with helping me.