Professional, and informational. Not pushy, and allowed me to explain my situation and what I wanted out of the service. I look forward to having my truck serviced there for the years to come due to Giovanni. Thank you!
1/1/2025
George K. VERIFIED CUSTOMER
Giovanni was extremely helpful and provided great service. He did a great job of explaining everything, including the new system of texting updates and videos while the service is being performed.
12/31/2024
Harold S. VERIFIED CUSTOMER
I don’t have any additional comments! Thank you!
12/31/2024
Glenn S. VERIFIED CUSTOMER
The Appointment Was Convenient, And The Estimated Time Of Service Completion Was Accurate.
12/31/2024
Gina J. VERIFIED CUSTOMER
Excellent customer service!
12/29/2024
John C. VERIFIED CUSTOMER
India was as nice and friendly as anyone could be. A great employee for **** Smith Ford.
12/29/2024
George J. VERIFIED CUSTOMER
Kept me informed during service.
12/29/2024
Carol B. VERIFIED CUSTOMER
Completely satisfied
12/28/2024
Tom C. VERIFIED CUSTOMER
India did great repairing the blunder of on one retrieving my drop off envelope with key fob for my 7:15 AM car repair appointment until I called to check on progress at 11:00AM. India was finally handed my key fob packet at 11:10AM. My car was dropped off the day before (Dec 25 ) for this appt on Dec 26. She got the oil change and three recalls done by 2:30PM that day. She saved the day for me. When I set up this appt. I explained I would be using your ‘key drop’ - we entered my VIN number and called out all three recalls to be done and I added the oil change.
12/27/2024
Einar V. VERIFIED CUSTOMER
Extremely professional, gracious and showed she cared for the vehicle.
12/25/2024
James C. VERIFIED CUSTOMER
Would have been nice to have the occasional update as I waited for well over 2 hours for service that I have had completed on my previous F150 in about an hour. I might still be waiting if I had not gone back out to the service area.
12/25/2024
David D. VERIFIED CUSTOMER
I had a 10:30 am appointment for an oil change & tire rotation. I left the service center around 1 pm. I had to initiate finding out what was going on after waiting for 1 1/2 hours. Totally unacceptable. I should have been gone by 11:30 to finish my other errands. Instead, I had to waste 2 1/2 at your dealership.
12/24/2024
Nancy B. VERIFIED CUSTOMER
Experience was very good. Giovanni was very informative and helpful
12/22/2024
Sheree K. VERIFIED CUSTOMER
Looking forward to it!
12/21/2024
William D. VERIFIED CUSTOMER
Tyler is truly just a great guy. Not fake, so you trust him.
12/21/2024
Kevin G. VERIFIED CUSTOMER
Tyler was great, but an oil change should never take 3 hours. Especially when I was the first appointment of the morning.
12/21/2024
Donald K. VERIFIED CUSTOMER
Tyler was great!
12/20/2024
Jennifer J. VERIFIED CUSTOMER
5 out of 5!
12/20/2024
Richard B. VERIFIED CUSTOMER
LR hubcap was broken during service
Truck has a vibration now after tire rotation