Tyler was a total professional and took care of all my needs immediately as I checked my truck in for services. Thank you!
1/12/2025
Julie O. VERIFIED CUSTOMER
My experience with Giovanni was one of the best ever having to deal with Ford. He was very professional and completely helpful in my situation. even though the outcome didn’t turn out the way I wanted it too. He contacted me every bit of the way. Let me know what was happening and referred me to one of the best sales representative to complete my process on moving forward. Looks like I’m gonna be seeing you guys a lot more and thank you very much for everything!!
1/12/2025
Brittany S. VERIFIED CUSTOMER
Thank you Nicholas! Always the best service, I so appreciate it.
1/11/2025
Pia E. VERIFIED CUSTOMER
I came in at 7 o’clock this morning. I did not have an appointment I asked was that OK? The guy told me that since I have an electric car that the maintenance would not take that long. All it is is tire rotation, and check my battery and I end up staying till 1039 and still did not get my car looked at. I kept checking on my car. They kept telling me that two people was ahead of me and when I asked them to check my car the last time and if they still haven’t touched my car to bring it to me, they did not. I had to go back out there and ask them to please bring me my car so today I didn’t get any service. I sat there for 3 to 4 hours just to have my tires rotated and the check my battery I drive Mach E Mustang. I do understand that I didn’t have an appointment in the y’all are extremely busy, but if y’all were that busy, I feel like you should’ve came back and told me that my wait time will be 3 to 4 hours and give me that option. I was told that it wouldn’t take long and yes, we’ll see you
1/11/2025
Kelly F. VERIFIED CUSTOMER
Yes. Giovanni Bencini was excellent. He listened to my concerns and understood how important it was that my concerns with my vehicle were resolved. Thank you Giovanni.
1/10/2025
Henry M. VERIFIED CUSTOMER
Tyler was great!
1/9/2025
John M. VERIFIED CUSTOMER
I’ve always been satisfied with the service experience that I receive from **** Smith Ford. The professional and courteous service that I receive from Mr Bencini is second to none he is always helpful and answers my questions concerning my vehicle and keeps me updated as to the status of the service on my vehicle
1/9/2025
Ariel D. VERIFIED CUSTOMER
They stole my property inside my vehicle that was a bad expenses with this dealer i won’t recommend no one to go there not even for a oil change
1/9/2025
Ervin M. VERIFIED CUSTOMER
Well satisfied with Giovanni and **** Smith!
1/9/2025
James M. VERIFIED CUSTOMER
Great job
1/8/2025
William F. VERIFIED CUSTOMER
It was a good experience
1/8/2025
Robert C. VERIFIED CUSTOMER
Very cordial and inviting also very knowledgeable
1/7/2025
Gary S. VERIFIED CUSTOMER
Lots of improvement since my last visit
1/7/2025
Tammy L. VERIFIED CUSTOMER
The car sounds worst now than when I bought it in . I spent 2000 dollars on repairs and the car is still making a ticking noise car has no break fluid it and I am sure they told me it needed it does not look like the tires were rotated cause one of them had nail in it and it is in the same place . I am really not sure what was diagnosed because they surely did t diagnose this loud noise when you crank it up. Not satisfied at all.
1/6/2025
Keith S. VERIFIED CUSTOMER
Thanks Nick for all your help.
1/6/2025
Joseph G. VERIFIED CUSTOMER
Job well done
1/5/2025
Samuel J. VERIFIED CUSTOMER
Great Service!
1/3/2025
Gloria S. VERIFIED CUSTOMER
Great customer service- thank you.
1/3/2025
Jaimey I. VERIFIED CUSTOMER
None
1/3/2025
Cheryl A. VERIFIED CUSTOMER
India was very friendly and polite. She squeezed me in today and took care of getting my car serviced. She informed me along the way to the progress and advised me on my issues with my brakes. So, everything is doing fine, but she told me to let her know if I have any issues in the future to contact her. I appreciate the great service.