Giovanni was extremely professional and knowledgeable and a pleasure to work with. I hope he will be my service manager for future visits.
States C
1/18/2025
Regina S. VERIFIED CUSTOMER
India was great! She kept me updated on what was happening with my car and did what she could to assist me every step of the way!
1/18/2025
Christian B. VERIFIED CUSTOMER
Tyler was great. Very personal and knowledgeable. Great dude.
1/18/2025
Carla H. VERIFIED CUSTOMER
Thanks
1/17/2025
Jean B. VERIFIED CUSTOMER
I greatly appreciate the way i was treated upon arriving at **** Smith on Garners Ferry Road. Not only was i given a time of when to expect a call telling me what was wrong with my car, that call came when they said it was done. I was given a ride home and picked up when my car was finished. The driver was exceptionally pleasant and opened the door for me. Also the car was clean.
1/17/2025
Michael M. VERIFIED CUSTOMER
Tyler was very helpful and the service was quick and efficient
1/17/2025
Barbara M. VERIFIED CUSTOMER
Okay
1/17/2025
Anthony L. VERIFIED CUSTOMER
OK
1/16/2025
Andre F. VERIFIED CUSTOMER
Phenomenal Service at Ford!
I had an outstanding experience with the Ford service department, thanks to Giovanni, my technician liaison. From start to finish, he went above and beyond to ensure my needs were met. Even though I mistakenly scheduled the wrong date, Giovanni found a way to squeeze me in and kept me informed throughout the process. His communication was excellent, and he made sure I was updated every step of the way.
What stood out even more was witnessing how Giovanni handled a challenging interaction with another customer. His professionalism and calm demeanor in a frustrating situation were remarkable. It’s clear he truly understands the meaning of great customer service and how to navigate difficult circumstances with grace.
I highly recommend the Ford service team and commend Giovanni for his exceptional work. Thank you for making my visit such a positive experience!
1/15/2025
Robert C. VERIFIED CUSTOMER
Everything was satisfactory except for one complaint I had about my wheels brake squealing. I never did find out what that problem was now I’m having to take it back in next Monday on the 20th to revisit that problem.
1/15/2025
Martin M. VERIFIED CUSTOMER
Nicholas did a Great job.
Thanks
1/15/2025
John T. VERIFIED CUSTOMER
Excellent service India! Went above and beyond to get our vehicle serviced. Researched everything, gave us choices and debated w our insurance person to get positive responses for us and our vehicle. All customers should be so lucky to have India help them.
John & Melanie Thompson
1/15/2025
Sara A. VERIFIED CUSTOMER
All work was completed before estimated time. Thank you for timely and efficient work.
1/15/2025
James M. VERIFIED CUSTOMER
Satisfied with service
1/14/2025
Tyrone H. VERIFIED CUSTOMER
Giavanni is a class act, excellent service with providing and finding the right information each time. Thanks to your service for keeping my ford in immaculate condition.
1/14/2025
Ashley S. VERIFIED CUSTOMER
India was super nice really enjoyed working with her. She was very responsive when I had questions would recommend her to anyone.