Sean was easy to work with and responded quickly to questions. Very nice and professional.
7/11/2025
Not Provided. VERIFIED CUSTOMER
Tyler was very professional and friendly he made me feel like I was the only customer. He listened to how I described the situation with my truck and took care of it in a timely manner. I truly appreciate his honesty and his willingness to listen and help me.
7/9/2025
Sharon D. VERIFIED CUSTOMER
Katie was wonderful! We spoke on the phone and.ny the time I arrived she had looked up safety recalls and pulled the service history of our Bronco Sport. She identified possible source of our problem which turned out being dead on. She was pleasant, competent and professional.
7/8/2025
Eric K. VERIFIED CUSTOMER
India provided outstanding service. Very professional. Thank you.
7/8/2025
Doretha J. VERIFIED CUSTOMER
I was going out of town when I notice that two tires on front had very low pressure. I was supposed that they weren’t checked at time and of service. I feel that it could have been an oversight. I feel you guys do an amazing job. Just be careful with the courtesy checking.
7/5/2025
Patrick K. VERIFIED CUSTOMER
This was my third visit to **** Smith Ford for required maintenance on my 2018 Ford F-150 and I have been completely satisfied with their attention to detail and exceptional service. The service department kept me updated throughout the process. Giovanni and Seth were the outstanding service reps. Additionally, a big plus for **** Smith Ford was their generosity towards the USC Lettermen’s Association for which I’m a proud supporter.
7/4/2025
Ruben V. VERIFIED CUSTOMER
EXCELLENT SERVICE CUSTOMER CORTESE
7/4/2025
Brian T. VERIFIED CUSTOMER
Let’s just start by saying I had better experiences when I drove a Nissan van then when I do with a Ford van.. I came in with a check engine light on, and the need to get an oil change. I was told you didn’t have time to even look at a check engine light being on and sent me back out with the lights still on.
The other thing I didn’t like is when I went to pay the cashier, and she doesn’t ask cash or credit. She just push the credit card machine right by the hole in her window, which says to me we aren’t accepting cash. And that’s not a silly thought because there’s a lot of places that aren’t doing cash, including some of our best national parks so if you’re gonna stick that credit card machine in front of your customers, you shouldn’t be charging an extra because you decided to not offer cash payment as an option.
7/4/2025
Eukenya L. VERIFIED CUSTOMER
Katie was absolutely amazing!! Attentive and accommodating in every way!! It was a breathe of fresh air to deal with someone who actually knows what customer service is!! I’ve called and spoken with several people just to brag about the customer service received! 15 out of 10.
7/3/2025
Brian P. VERIFIED CUSTOMER
The experience was professional, effective and efficient. Couldn’t ask for anything above what I experienced
7/3/2025
Robert B. VERIFIED CUSTOMER
Made an appointment for a recall but parts where not in. Kept truck 5 days anyway.
7/1/2025
Crystal T. VERIFIED CUSTOMER
Thank you so much! India did a great job I'll be back next time my truck needs service!
7/1/2025
Terry E. VERIFIED CUSTOMER
Service was great
7/1/2025
Rick L. VERIFIED CUSTOMER
India always does a great job on my truck. I really like the way she handles my truck. She does a great job at what she does!! Rick L
7/1/2025
Chris F. VERIFIED CUSTOMER
It has nothing to do with India, but rather the people who set the appointments via text. I clearly asked for the windshield people to be on site to make sure all my recall items were addressed by the service dept. However no one from the BDC (or something like that) never passed that along to the service dept. The customer isn’t getting the service they’re expecting because the service advisers don’t have the info they need to get the job handled correctly. They’re going into the service without all the necessary information. Stupid. Stupid. Stupid. Who is the idiot that allows this to continue? Why has he/she not been fired yet? How can you allow this to continue?
6/30/2025
Tony G. VERIFIED CUSTOMER
Best dealership for a weekend service in Columbia.
6/29/2025
Christopher M. VERIFIED CUSTOMER
I had a great experience. Had an issue with my maintenance contract and she took care of it made it right.