Giovanni Bencini is the best service manager I have ever experienced since owning my first vehicle. He always returns calls within 30 minutes and communicates clearly with respect to my truck’s needs.
When it came time to pay for my repairs the cashier took my credit card and did NOT tell me that your dealership had put a new service charge on credit cards. My surcharge was $75 I could have used a debit card or written a check.
I cannot believe any dealership would treat a customer this way. I am very disappointed with your policy.
States C
5/11/2025
Randy R. VERIFIED CUSTOMER
Tyler was extremely helpful in all aspects of the service provided.
5/11/2025
Robert Y. VERIFIED CUSTOMER
Giovanni always provides excellent service. He was willing to call our warranty provider with me to ask specific questions about a claim with me. I really appreciated that he took the extra step and helped me like that! I’ll definitely be recommending him and **** Smith Ford to others.
5/10/2025
Gary S. VERIFIED CUSTOMER
Although the wait was to long,l was kept informed to the process was at ,honest went a long way
5/10/2025
James M. VERIFIED CUSTOMER
I did not like the surcharge on my bill by paying with credit card. No notification mentioned at checkout. Could have used debit card if it had been mentioned.
5/9/2025
Ilona C. VERIFIED CUSTOMER
Pass
5/9/2025
Marcus S. VERIFIED CUSTOMER
This dealership is more concerned with moneythan customer service!
5/8/2025
David S. VERIFIED CUSTOMER
A+++++
5/8/2025
Gerald R. VERIFIED CUSTOMER
Nice job and great service, Thank you.????
5/8/2025
Howard D. VERIFIED CUSTOMER
Giovanni always does an outstanding job of taking care of us when we need service on my Explorer and his F150 truck.
Linda and Stoney Denny
5/8/2025
Julie C. VERIFIED CUSTOMER
It was a long day to be honest, but I believe the recommended repairs were needed before I took a long trip
5/7/2025
Jim W. VERIFIED CUSTOMER
Giovanni. Did a great job. Kept me informed the whole the whole time. Very satisfied with the whole experience
5/7/2025
Bernadine M. VERIFIED CUSTOMER
Job well done!!
5/7/2025
Amy L. VERIFIED CUSTOMER
Arrive 15 minutes early vehicle didn’t move for an hour after my appointment time. It was my first scheduled appointment on the way home. The schedule maintenance soon indicator light came on.
5/6/2025
Barbara F. VERIFIED CUSTOMER
All good very pleased with whole experience
5/5/2025
Barbara P. VERIFIED CUSTOMER
Thank you
5/4/2025
Dorothy E. VERIFIED CUSTOMER
She kept me informed during the whole process of servicing my car. Thanks