Giovanni was really nice, explained everything, and answered my questions that I had. Very smooth experience.
7/25/2025
Tyson S. VERIFIED CUSTOMER
2.5 hours for a oil change and tire rotation is ridiculous
7/24/2025
Karl N. VERIFIED CUSTOMER
Job well done.
7/24/2025
Heather P. VERIFIED CUSTOMER
Giovanni is always so helpful and kind
7/24/2025
Richard L. VERIFIED CUSTOMER
Mr. Tyler did an extremely outstanding job of servicing my vehicle and keeping me informed. I truly appreciate his service..
7/23/2025
Lori S. VERIFIED CUSTOMER
Excellent Service!!!
7/23/2025
Traci P. VERIFIED CUSTOMER
I really enjoy working with Tyler, he's very personable and engaging with customers. Great customer and friendly service is important to me.
7/23/2025
Lillie M. VERIFIED CUSTOMER
I appreciate your staff's friendliness in changing my oil, and checking my other fluids.
7/23/2025
Patricia S. VERIFIED CUSTOMER
Excellent service by everyone and Giovanni Bencini.
7/22/2025
Oneta N. VERIFIED CUSTOMER
Thanks for your prompt response
7/21/2025
William B. VERIFIED CUSTOMER
I recently brought my vehicle in for its first service at **** Smith Ford, expecting a positive experience—especially since I was told the first oil change would be free. Not only did I not receive the complimentary service I was promised, but I was also charged $250 for a simple fuel filter change. That price is absurd, especially for a routine maintenance item.
7/20/2025
Alfred D. VERIFIED CUSTOMER
I had a 9:30am appointment for an oil change and tire rotation. That work was completed at 11:40am. Having made an appointment and not getting my vehicle serviced on time is disappointing.
7/18/2025
Ernest C. VERIFIED CUSTOMER
None
7/16/2025
Michael S. VERIFIED CUSTOMER
Tyler, my service guy was great. The problem I have is, and I missed this while paying my bill, that a fuel treatment was done without my permission. Had I seen the extra charge I would have refused to pay it. **** Smith Ford has been my go to dealer since 2017. The service has become too expensive and the bill confusing to read. Too many “extra fees”. Unfortunately I have lost faith with this dealership. While walking the lot I also noticed the window stickers now have a $2000 dealer add-on package. All I see is another dealership with gimmicks and unnecessary expenses to increase dealer profit. I will now take my vehicles elsewhere. Thanks for your time.
7/16/2025
Terry H. VERIFIED CUSTOMER
Thanks!
7/16/2025
Russel G. VERIFIED CUSTOMER
Let me say everyone was so nice
7/14/2025
Gerald W. VERIFIED CUSTOMER
My truck was in the shop for two weeks basically a sensor and EGR valve. They said it needed a tune up on a truck I just bought nine months ago and 10.000 miles later it needs a tune up, just don't sound right.
7/12/2025
Kimberly T. VERIFIED CUSTOMER
They took long time to do a simple oil change on my Escape
7/11/2025
Donald B. VERIFIED CUSTOMER
Giovanni was super helpful and got everything I needed faster than any Ford dealership I’ve been to. Kinda makes me wanna move to Columbia!
7/11/2025
Calvin P. VERIFIED CUSTOMER
Gio was absolutely professional and knowledgeable in all areas of service . Disservice is some of the best seen to date. Hats off...thanks!