Dick Smith Ford Auto Repair Service

All was done very well as usual. Thank you and for India making sure that all is well when I leave the dealer. Rick L

Good job!

Tyler made sure everything was check out and done on time and talk to me making me aware of any other things. Good customer service

Tyler Turner Claytor has always taken care of all our service needs on multiple vehicles

I have always received the best service and courteous drivers. Jeremy Winters and the service team are excellent.

Great service better than back home in Virginia

The service is great. Everyone is always really nice. I like that I can make an appt via text. I just wish the prices for an oil change weren't so highly. I've never had to pay that much for an oil change and tire rotation.

Everyone was so polite. The waiting area was comfortable and made the time go by fast. Updated on progress. Great experience.

Highly satisfied. Exceeded my expectations. India Kozel provided outstanding service in a professional manner from the initial diagnostic through the return of my vehicle, as well as assisted in the auto rental and rental.

Seth did a great job keeping me up to date on developments with my truck.

Thank YOU...!

Good service visit. Attention to details.

Giovanni and the team met my service needs with professionalism and they alerted me to service needs which I will address with them in the near future. Good job!

It was great. Dropped my car off went inside. Grab some coffee walked around a bit. Extremely very nice people that work there very respectful also

Well done and was happy with service and explanation!

Giovanni was professional and polite. He kept me updated while my car was being diagnosed and at the service center. I appreciate his help with getting the recall fixed quickly and answering my questions about the suggested work.

I was told my lug nuts were too tight to remove, and would likely be broken if an attempt was made to take them off. I was then told that they would proceed with my permission and let me know as soon as they made the attempt so parts could be ordered in time for the morning delivery to complete my car. I waited 5 hours for a call back and never received one, so I called back at 5:30 for an update. India had not checked with the tech at all since our conversation, and according to her the tech made no attempt to remove my wheels, meaning we now had no time to order parts in case the lugs or hub assemblies broke. Somehow during this second conversation, India informed me removing the wheels would be no problem and they wouldn’t break anything, despite the tech not touching the wheels since our conversation earlier that day during which he refused to proceed with the car unless I approved them to potentially break parts on my wheels. India did not seem to understand what parts were utilized on my vehicle, could not explain the change in opinion since our earlier conversation, and did not offer any apology for not calling me back or for not following up with the tech to ensure he took a look at my wheels in time to order parts. Thankfully nothing was broken when he performed the work the next morning, but I was very disappointed in the experience I had, the lack of honesty and communication I received, and I definitely won’t be returning for any more work at this location.

Katie did a great job

Fantastic! He is top notch!

She did a awesome ob