Let’s just start by saying I had better experiences when I drove a Nissan van then when I do with a Ford van.. I came in with a check engine light on, and the need to get an oil change. I was told you didn’t have time to even look at a check engine light being on and sent me back out with the lights still on.
The other thing I didn’t like is when I went to pay the cashier, and she doesn’t ask cash or credit. She just push the credit card machine right by the hole in her window, which says to me we aren’t accepting cash. And that’s not a silly thought because there’s a lot of places that aren’t doing cash, including some of our best national parks so if you’re gonna stick that credit card machine in front of your customers, you shouldn’t be charging an extra because you decided to not offer cash payment as an option.
7/4/2025
Eukenya L. VERIFIED CUSTOMER
Katie was absolutely amazing!! Attentive and accommodating in every way!! It was a breathe of fresh air to deal with someone who actually knows what customer service is!! I’ve called and spoken with several people just to brag about the customer service received! 15 out of 10.
7/3/2025
Brian P. VERIFIED CUSTOMER
The experience was professional, effective and efficient. Couldn’t ask for anything above what I experienced
7/3/2025
Robert B. VERIFIED CUSTOMER
Made an appointment for a recall but parts where not in. Kept truck 5 days anyway.
7/1/2025
Crystal T. VERIFIED CUSTOMER
Thank you so much! India did a great job I'll be back next time my truck needs service!
7/1/2025
Terry E. VERIFIED CUSTOMER
Service was great
7/1/2025
Rick L. VERIFIED CUSTOMER
India always does a great job on my truck. I really like the way she handles my truck. She does a great job at what she does!! Rick L
7/1/2025
Chris F. VERIFIED CUSTOMER
It has nothing to do with India, but rather the people who set the appointments via text. I clearly asked for the windshield people to be on site to make sure all my recall items were addressed by the service dept. However no one from the BDC (or something like that) never passed that along to the service dept. The customer isn’t getting the service they’re expecting because the service advisers don’t have the info they need to get the job handled correctly. They’re going into the service without all the necessary information. Stupid. Stupid. Stupid. Who is the idiot that allows this to continue? Why has he/she not been fired yet? How can you allow this to continue?
6/30/2025
Tony G. VERIFIED CUSTOMER
Best dealership for a weekend service in Columbia.
6/29/2025
Christopher M. VERIFIED CUSTOMER
I had a great experience. Had an issue with my maintenance contract and she took care of it made it right.
6/28/2025
Brian H. VERIFIED CUSTOMER
Great job
6/28/2025
Fred B. VERIFIED CUSTOMER
Good job
6/28/2025
Lloyd P. VERIFIED CUSTOMER
Great job!
6/27/2025
Mattie G. VERIFIED CUSTOMER
Giovanni is my kind of service advisor. Keep up the excellent customer service.
6/27/2025
Jerry T. VERIFIED CUSTOMER
I didn't appreciate the service guy telling me my battery was bad.then when he finds out it's still under warranty everything changed the tech got the paper work mixed up. if I would have said yes to a new battery. I would have been ripped off. I don't like that.
6/27/2025
William D. VERIFIED CUSTOMER
Tyler is always great, he tries his hardest to make sure that you’re happy with your service
6/27/2025
William K. VERIFIED CUSTOMER
First class service at a good price.
6/27/2025
Tucker H. VERIFIED CUSTOMER
Thanks, Katie’s service was very good and she is an excellent communicator. I appreciate Ross being so quick to answer my warranty question and get me set up so quickly.
6/27/2025
Raymond S. VERIFIED CUSTOMER
Seth Baughman was EXCELLENT. I had an 8:15 a.m. appt for Oil Change Service.Checked out at 12:30 pm. TOO LONG FOR OIL CHANGE !
6/26/2025
Autumn P. VERIFIED CUSTOMER
Everyone was super nice and helpful. The process was easy and quick.