Tommy was awesome to work with. He stepped in to help when India was out and could not have been more helpful. We moved to Dalzell a few months ago and employees like Tommy are why we keep coming back to **** Smith.
10/10/2025
Cheryl B. VERIFIED CUSTOMER
This was the second time I interacted with Tommy and I was totally satisfied . He was extremely nice and very helpful. Very-professional . He made my experience at your dealership hassle free. He
10/10/2025
Tom W. VERIFIED CUSTOMER
I had made an appointment for this past Tuesday. I showed up, checked in, all was good. 30 minutes later the service rep said they couldn’t get to my vehicle and sent me home after setting a new day to bring it back. Today, I showed up at 7:00 and all is good. A very short time later the same rep says it’s ready all good. The reason I said I was not happy was from the Tuesday can’t get to it mess.
10/9/2025
Henry W. VERIFIED CUSTOMER
Great customer service experience!
10/9/2025
Jeremy W. VERIFIED CUSTOMER
Great experience each time I come in for service
10/9/2025
Thomas W. VERIFIED CUSTOMER
I can feel good about dropping off my car.I know that it will be in good hands. I would recommend **** Smith for anything Ford.
10/8/2025
Brandon B. VERIFIED CUSTOMER
Giovanni was awesome.
10/8/2025
Ansel B. VERIFIED CUSTOMER
Based on my opinion, Giovanni should be considered for a promotion - he is knowledgeable, honest and very professional- a great representative for **** Smith.
10/8/2025
Claire B. VERIFIED CUSTOMER
Service was excellent as always. Thank you
10/7/2025
Robert B. VERIFIED CUSTOMER
Tyler Turner was very professional and kind. He took care of my vehicle and made sure everything went smoothly. I appreciate the service. Job well done.
10/7/2025
Jacquline G. VERIFIED CUSTOMER
Tommy helped resolve my issue.
10/5/2025
Herb H. VERIFIED CUSTOMER
Tyler was very helpful and professional. I am pleased with the service that I received.
10/5/2025
Isaac R. VERIFIED CUSTOMER
She was on time, very professional and help me with some advice about my vehicle that I had and after looking into it. The information she suggested was correct and very helpful and I took care of the issue. Great personality and friendly in her interaction with customers
10/5/2025
Valeria H. VERIFIED CUSTOMER
I came in for The Works and get an assessment on front right tire. I was charged the same amount for The Works with coupon except the technician did not do tire rotation and did not do a break review. My points were used to offset the cost because the service person said he was doing me a favor I could use my coupon another time. Coupons expire. I asked for the Works and got less than but I paid for it.
10/4/2025
Robert L. VERIFIED CUSTOMER
Excellent, reliable service. Thank you
10/3/2025
Michael M. VERIFIED CUSTOMER
Very professional experience
10/2/2025
Sylvester P. VERIFIED CUSTOMER
Giovanni, gave me really good service
10/2/2025
Jim W. VERIFIED CUSTOMER
Great job. Giovanni has helped me several times with service on my F150. He is always very helpful and keeps me informed on everything being serviced
10/2/2025
Lisa O. VERIFIED CUSTOMER
India was very helpful and knowledgeable about what needed to be done to my vehicle.