I appreciate your staff's friendliness in changing my oil, and checking my other fluids.
7/23/2025
Patricia S. VERIFIED CUSTOMER
Excellent service by everyone and Giovanni Bencini.
7/22/2025
Oneta N. VERIFIED CUSTOMER
Thanks for your prompt response
7/21/2025
William B. VERIFIED CUSTOMER
I recently brought my vehicle in for its first service at **** Smith Ford, expecting a positive experience—especially since I was told the first oil change would be free. Not only did I not receive the complimentary service I was promised, but I was also charged $250 for a simple fuel filter change. That price is absurd, especially for a routine maintenance item.
7/20/2025
Alfred D. VERIFIED CUSTOMER
I had a 9:30am appointment for an oil change and tire rotation. That work was completed at 11:40am. Having made an appointment and not getting my vehicle serviced on time is disappointing.
7/18/2025
Ernest C. VERIFIED CUSTOMER
None
7/16/2025
Michael S. VERIFIED CUSTOMER
Tyler, my service guy was great. The problem I have is, and I missed this while paying my bill, that a fuel treatment was done without my permission. Had I seen the extra charge I would have refused to pay it. **** Smith Ford has been my go to dealer since 2017. The service has become too expensive and the bill confusing to read. Too many “extra fees”. Unfortunately I have lost faith with this dealership. While walking the lot I also noticed the window stickers now have a $2000 dealer add-on package. All I see is another dealership with gimmicks and unnecessary expenses to increase dealer profit. I will now take my vehicles elsewhere. Thanks for your time.
7/16/2025
Terry H. VERIFIED CUSTOMER
Thanks!
7/16/2025
Russel G. VERIFIED CUSTOMER
Let me say everyone was so nice
7/14/2025
Gerald W. VERIFIED CUSTOMER
My truck was in the shop for two weeks basically a sensor and EGR valve. They said it needed a tune up on a truck I just bought nine months ago and 10.000 miles later it needs a tune up, just don't sound right.
7/12/2025
Kimberly T. VERIFIED CUSTOMER
They took long time to do a simple oil change on my Escape
7/11/2025
Donald B. VERIFIED CUSTOMER
Giovanni was super helpful and got everything I needed faster than any Ford dealership I’ve been to. Kinda makes me wanna move to Columbia!
7/11/2025
Calvin P. VERIFIED CUSTOMER
Gio was absolutely professional and knowledgeable in all areas of service . Disservice is some of the best seen to date. Hats off...thanks!
7/11/2025
Teresa B. VERIFIED CUSTOMER
Sean was easy to work with and responded quickly to questions. Very nice and professional.
7/11/2025
Not Provided. VERIFIED CUSTOMER
Tyler was very professional and friendly he made me feel like I was the only customer. He listened to how I described the situation with my truck and took care of it in a timely manner. I truly appreciate his honesty and his willingness to listen and help me.
7/9/2025
Sharon D. VERIFIED CUSTOMER
Katie was wonderful! We spoke on the phone and.ny the time I arrived she had looked up safety recalls and pulled the service history of our Bronco Sport. She identified possible source of our problem which turned out being dead on. She was pleasant, competent and professional.
7/8/2025
Eric K. VERIFIED CUSTOMER
India provided outstanding service. Very professional. Thank you.
7/8/2025
Doretha J. VERIFIED CUSTOMER
I was going out of town when I notice that two tires on front had very low pressure. I was supposed that they weren’t checked at time and of service. I feel that it could have been an oversight. I feel you guys do an amazing job. Just be careful with the courtesy checking.
7/5/2025
Patrick K. VERIFIED CUSTOMER
This was my third visit to **** Smith Ford for required maintenance on my 2018 Ford F-150 and I have been completely satisfied with their attention to detail and exceptional service. The service department kept me updated throughout the process. Giovanni and Seth were the outstanding service reps. Additionally, a big plus for **** Smith Ford was their generosity towards the USC Lettermen’s Association for which I’m a proud supporter.