Giovanni was the benchmark of customer service. He made me feel like I was his only customer, calling me proactively with updates, moving quickly but never rushed and with total command of his business, explaining the technical problems in a “plain English” way for me to understand. He is about the best service agent I’ve ever had at any dealership.
9/20/2025
Thomasena W. VERIFIED CUSTOMER
Back in the days when vehicles were serviced a car wash was included. Guess not anymore
9/19/2025
Bobby M. VERIFIED CUSTOMER
Giovanni is a great service person and he very concerned about getting your car fixed the right way.
Thanks
9/19/2025
Leon M. VERIFIED CUSTOMER
I’m grateful for India Kozel professionalism, she took the time to listen to my concerns and then ensured that everything was done properly.
9/17/2025
Robert S. VERIFIED CUSTOMER
No complaints! Work was performed in a timely manner.
9/16/2025
Courtnay C. VERIFIED CUSTOMER
The brakes work well and I don’t see any leaks.
9/16/2025
Ramond R. VERIFIED CUSTOMER
N/A
9/15/2025
Patrick M. VERIFIED CUSTOMER
Please add my 2018 Escape as my primary vehicle, so that I will receive recall notices and service reminders. Thanks
9/15/2025
Courtnay C. VERIFIED CUSTOMER
I only hope that the parts are available for my Monday 09/15/2025 8:00am appointment.
9/15/2025
Petra T. VERIFIED CUSTOMER
I would like to thank Tyler for his attention to my service and great customer service. My car was picked up new tires install and returned. Couldn’t ask for better service and saved me a great deal of time. I highly recommend **** smith and Tyler. Thank you again
9/13/2025
Reid M. VERIFIED CUSTOMER
Tyler was awesome! Made sure the work was done quickly and efficiently!
9/13/2025
Jason B. VERIFIED CUSTOMER
Katie did a great job was friendly and respectful.
9/13/2025
Katina R. VERIFIED CUSTOMER
Tommy Middleton was very nice and went out of his way to make sure I was taken care of. David Middleton provided shuttle service and delivered my vehicle back to me. He was also very nice. If the rest of the employees are as nice and accommodating as these two, the dealership is doing a great job. If not, they should learn from these two gentlemen regarding customer service and satisfaction.
Thank you!
9/13/2025
Willie W. VERIFIED CUSTOMER
Well done
9/13/2025
Lex K. VERIFIED CUSTOMER
Tyler was great. Totally professional, positive and helpful.
9/12/2025
Karin E. VERIFIED CUSTOMER
India was patient explaining to me how things work at **** Smith Ford after just arriving from NY and being a loyal customer at the same Ford dealer in Catskill for 18 years. I loved my former Ford dealer and the people who worked there. Working with India was a great start.to a new relationship with **** Smith Ford.
9/12/2025
Rogerick M. VERIFIED CUSTOMER
I had a great experience which is why I still come they keep my baby running right thank you
9/12/2025
Tim I. VERIFIED CUSTOMER
Always a pleasure to see you.
9/11/2025
Kermit B. VERIFIED CUSTOMER
Giovanni has always done an excellent job for me when I bring my SHO in for service or repairs. I always hope he is my service advisor when I pull up to the service bay doors.