Never had amy issue with Ishmael Chavez, always on top of my needs in the service department. Head and shoulders above the rest.
11/11/2025
Salathil P. VERIFIED CUSTOMER
No servicing video provided. No inspection sheet provided
11/11/2025
Maria S. VERIFIED CUSTOMER
Great service
11/6/2025
Juan R. VERIFIED CUSTOMER
Son Amables en atender al cliente y muy rápido el servicio...!!!
11/6/2025
Francisco M. VERIFIED CUSTOMER
Very professional and knowledgeable made me feel comfortable and trusting
11/4/2025
Adam L. VERIFIED CUSTOMER
Bryan and the whole team was outstanding from start to finish. Professional, courteous, and respectful. Will gladly continue bringing my vehicle here
11/4/2025
Alyshia S. VERIFIED CUSTOMER
Thank you for the excellent service!
10/30/2025
Alfredo Gravina. VERIFIED CUSTOMER
First time used Selma Nissan Dealer and was impressed with the outstanding customer service by all specially Mr. Bryan Verdugo who explained really well about the service needed on my vehicle to avoid further damage in the future. Best team, bar to none!
10/29/2025
Isis C. VERIFIED CUSTOMER
Awesome service! Will recommend!
10/29/2025
Rudy V. VERIFIED CUSTOMER
Ismael was very informative and helpful
10/28/2025
Jeff M. VERIFIED CUSTOMER
Great experience!
10/23/2025
Denesse D. VERIFIED CUSTOMER
Bryan was awesome! So helpful and pleasant to deal with. I will definitely be back!
10/23/2025
Jessica H. VERIFIED CUSTOMER
It took to long to get my vehicle even when it had warranty.
10/23/2025
Jose B. VERIFIED CUSTOMER
He is a friendly person who knows how to do his job well quickly and efficiently and offers services without pressure to the customer 10/10
10/22/2025
Jodie B. VERIFIED CUSTOMER
Ish is a very valuable asset to Nissan. He has been a part of the Nissan family for many years to no surprise. He is super informative and knowledgeable, as well as helpful!! Thank you Ish for always going above and beyond for us!!
10/22/2025
Dana W. VERIFIED CUSTOMER
No problem. Everything was great. Thank you.
10/18/2025
Sarah M. VERIFIED CUSTOMER
My service visit was on 10/11/25
Advisor failed to go over my multipoint inspection.
On 10/13/25, as I was driving on the freeway 41 N with my two young children, the car died on the freeway in the middle of high speed traffic. The California Highway Patrol had to tow my car off the freeway due to the immediate danger me and my children were in. AAA towed my car back to Selma Nissan since they were the last ones who worked on my car.
The mechanic inspected my car and found that the engine air filter was extremely dirty and debris from it blocked the sensor and that it was a safety feature that Nissan has to prevent damage to the engine. To fix this issue all we needed go do was replace the filter. I was NOT informed of this on my visit from 10/11/25, had I known this would have taken care of it that day and paid the $65 to replace. BUT again, the advisor failed to go over my multipoint inspection.
This small oversight could have been the cause of a much bigger issue had me and my kids been in a car wreck on 10/13/25. Ismael said that the advisor was new and did not have access to the multipoint inspection to go over with me. So that tells me that he was not only not properly trained but also did not take the initiative to make sure he was able to log in to access the multipoint inspections.
My filter ended up being replaced at no charge but that does not make up for the emotion stress and trauma it caused me and my kids as traffic was swerving around us to avoid hitting us. It was a terrible experience.
10/15/2025
Tonya Renee. VERIFIED CUSTOMER
Don’t call if you have to tell stories and don’t keep your word I could’ve taken it where I’ve been taking it. Got way more better satisfaction and good customer service.