Very dissatisfied with the service department, I took my truck in for a suspension diagnosis and they lied to me three times saying that everything was fine with the suspension and that there was no problem that it was only the catalytic converters. After going to the shop four times over a whole week, the time it took them to give a correct diagnosis and time that I wasted, they finally checked the suspension and guess what, there was a problem and I don't know if they charged me for giving me a diagnosis that I didn't ask for or for giving me the unprofessional diagnosis of the suspension in a handwritten note. Not even Auto Zone does that.
8/6/2025
Ofelia R. VERIFIED CUSTOMER
Excellent service by Lucero Gabriel.
8/6/2025
Luis T. VERIFIED CUSTOMER
Great quick and professional service
8/6/2025
Marcos C. VERIFIED CUSTOMER
Thank you I would like to get a 2022 Tundra or above
8/6/2025
Alper Alp. VERIFIED CUSTOMER
aybe employees need additional training on customer service. Is it true that Toyota Fox offers complimentary car wash to customers? Do we qualify to receive this service? If that’s the case, why no one offered us that service? Could you please provide relevant answers. Thank you for your time.
8/6/2025
Rony G. VERIFIED CUSTOMER
Gracias x el
Buen servicio q le Isieron ami Toyota tundra se los agradezco mucho
8/6/2025
Steven R. VERIFIED CUSTOMER
Jacob was great!!! Outstanding employee!
8/6/2025
Oscar P. VERIFIED CUSTOMER
My representative was great, attentive and with good customer service skills. Unfortunately the service was not completed. I took my tacome for the maintenance service (oil change and tire rotation) the oil change was done but the tire rotation was not (tire lock not found was the reason given). I went to the truck under the back seat as the rest of the equipment to change the tire is placed there and the lock was there in plane view inside the factory plastic bag. I show that to the rep and he offered to do the rotation but i needed to leave. I hope that I can get the tire rotation done as it is supposed to be included in the maintenance procedure.
8/5/2025
Liley B. VERIFIED CUSTOMER
I had spent 200 for them to detail my car (THE DAY BEFORE) and after my oil change u guys put it thur the car wash.... I NEVER asked u guys to WASH MY CAR... AND U GUYS NEVER ASKED... I ONLY TOOK MY CAR FOR AN OIL CHANGE NOT A CAR WASH!!!!! SO BASICALLY I LOST 200 FOR MY CAR DETAIL I HAD PAID THE DAY BEFORE
8/5/2025
Rebecca M. VERIFIED CUSTOMER
Adelina was very knowledgeable and friendly. Thank you for providing courtesy rides to and from home as I awaited the repair of my vehicle. Both drivers were very sociable. Great experience.
8/5/2025
Ramon J. VERIFIED CUSTOMER
Gabriel was very helpful and honest
8/5/2025
Jorge G. VERIFIED CUSTOMER
Excellent service by Manny and team. Congratulations
8/5/2025
Dustin R. VERIFIED CUSTOMER
My Toyota Tacoma was having trouble starting over the weekend. I reached out to Jake first thing Monday morning, and he told me to bring it in. They quickly diagnosed the issue—turns out the battery was going out—and they replaced it the same day.
I’m very satisfied with the service. Jake did a great job keeping me informed throughout the entire process. Highly recommend!
8/5/2025
Jorge M. VERIFIED CUSTOMER
Over all great service
8/5/2025
Laura O. VERIFIED CUSTOMER
Mr. Tizcareno was EXCELLENT, best customer service tech I have dealt with.
8/4/2025
Aaron S. VERIFIED CUSTOMER
Gabriel was outstanding!
8/4/2025
Christina C. VERIFIED CUSTOMER
Fast and friendly service!!! Thank you
8/4/2025
Eduardo Andres. VERIFIED CUSTOMER
Manny had a great attitude amid the very busy situation he was dealing with. Cudos