Thank you Ivan. You were friendly, helpful and patient.
7/12/2025
Cathy H. VERIFIED CUSTOMER
This Lexus dealership, in El Paso , is the most disorganized Lexus dealership we have ever dealt with. The scheduled service appointments are a rip off and the amount of time it takes is RIDICULOUS! Waiting 5-6 hours to rotate tires is unacceptable. In addition, it’s difficult to know what services are necessary because calls, texts and emails are NOT aligned. We are contemplating driving to Abq for future appointments or trading in our car to get a different dealership all together.
Arturo was very nice and tried accommodating my disdain. However, I am pretty much done with Lexus.
7/12/2025
Evie G. VERIFIED CUSTOMER
Ivan was very professional and provided the best customer service I’ve experienced.
7/12/2025
Mary R. VERIFIED CUSTOMER
Thank you for great service.
7/11/2025
Lorraine G. VERIFIED CUSTOMER
With my first Lexus, all my service appointments were great. I was informed and accommodated. I have since purchased a new Lexus, and service is just different. Possibly due to change in staff. Had first maintenance service, I had to do the initiating, and assuming all is well. Air conditioning went out in my brand new Lexus of only 1 year and very odd, and inconvenient especially being out of town in a heat wave.
7/11/2025
Deborah H. VERIFIED CUSTOMER
Helpful and on time!
7/11/2025
Leo A. VERIFIED CUSTOMER
My last experience with Lexus for my car's oil change was not to my satisfaction, and I feel the customer service is careless and very negligent. I've been a Lexus customer for almost 8 years, as has my husband, and I've never felt so powerless and so upset with the way they handle car loans or rentals to get me back home. Eight years of receiving the same car loan service and now having to beg for car service is humiliating. I'm not satisfied; the service isn't high-quality, it's unfair because they treat old customers like that, but poor new customers. I don't recommend this treatment. I ask what time I can pick up my car, and they tell me 1:30 pm, and they deliver it at 3:58 pm because I had to go and ask about my car because no one told me anything. In short, I came home very upset. Marlén Altenberg
7/10/2025
Luis M. VERIFIED CUSTOMER
The best ! Thank you for so much always making sure my car is on point , and check everything . The best! #1 Ivan Duran . And the new set up info for our vehicle , you guys send by text to check out results after an oil change thats great .
7/10/2025
Martha T. VERIFIED CUSTOMER
Arturo was very helpful and very professional with great communication. I am glad he is my representative at Lexus.
7/10/2025
Athena W. VERIFIED CUSTOMER
Arturo always takes good care of me and goes above and beyond everytime I take my Lexus IS300 F Sport for maintenance.
7/9/2025
Trinidad P. VERIFIED CUSTOMER
Ivan was great
7/9/2025
Susan L. VERIFIED CUSTOMER
Thankyou
7/9/2025
Barney N. VERIFIED CUSTOMER
Great service 5 Stars thank you Ivan
7/9/2025
Bob W. VERIFIED CUSTOMER
Ivan is a great asset for you.
Thank you for your excellent service.
7/8/2025
George D. VERIFIED CUSTOMER
Ivan is always excellent! It’s a pleasure doing business with him! Great service advisor!!
7/6/2025
Faith P. VERIFIED CUSTOMER
Great team, mr Ivan and team always takes good care of us! Great professional service each time! Thanks
7/6/2025
Laura C. VERIFIED CUSTOMER
Always great service
7/5/2025
Shane C. VERIFIED CUSTOMER
Thank You Arturo for always taking care of us. You are truly a blessing.
7/5/2025
Hector M. VERIFIED CUSTOMER
Arturo is always exceptional, always attentive to the customer’s needs. He sets a high standard!
7/4/2025
Charles G. VERIFIED CUSTOMER
Arturo was very busy with other clients but was able to get me a loner, as promised, quickly in order to not have to wait. He messaged me via text with any recommendations. Returned the loaner and was back out on the road.