Ashley was great but I took car on Friday they couldn’t do the brakes because missing shim kit and they had to order it. Ashley let me know I could keep the loaner until Tuesday when parts would come in but I told her I would pick up my car and bring it back on Tuesday. When I took back the loaner on Tuesday when my car was ready, the gentleman that received the loaner told me to wait in lobby and Ashley would be right with me. He didn’t tell her that I was there and had to wait longer. I was on my lunch break and took more than hour. I went to go see if Ashley was busy and see how much longer it was going to take and she told me that no one told her I was waiting in the lobby.
7/24/2025
Jacob H. VERIFIED CUSTOMER
Service issues were addressed promptly schedule for app made to meet my schedule
7/24/2025
Marta F. VERIFIED CUSTOMER
Thanks
7/23/2025
Oscar O. VERIFIED CUSTOMER
Ivan Durán was very Professional , and Good Communication , Highly Recommended.
7/23/2025
Zoborea R. VERIFIED CUSTOMER
I came twice from TorC to get my car S.O.S button look at and possibly fixed.Instead, I got a 8000 price tag and a there nothing I can do for you. I just brought those car 3 month ago with 48000 miles.i will never buy another lexus again. I didnt have this problem with my porsche at all.
7/23/2025
Maria G. VERIFIED CUSTOMER
Always courteous and thorough in attending to my SUB!!
7/23/2025
Arturo A. VERIFIED CUSTOMER
Great service. Very professional
7/23/2025
Maria A. VERIFIED CUSTOMER
Ivan took care of my concerns and was on it on my car . He understood my time I needed my car as I value your time as well as mine . He he is an great asset to Lexus . Thank you
7/22/2025
Maria A. VERIFIED CUSTOMER
excellent service and very attentive
7/22/2025
Melissa K. VERIFIED CUSTOMER
Great customer service. However, my maintenance light was not reset.
7/21/2025
Zuber M. VERIFIED CUSTOMER
Mr. Ivan Duran is an excellent service advisor
7/21/2025
Catherine H. VERIFIED CUSTOMER
Great service!
7/21/2025
Vista Hills. VERIFIED CUSTOMER
I have been taking and buying Lexus cars at hoy fox si ce 2001 almost 25 years and are very disappointed that my vehicle washed or even cleaned windows
7/21/2025
Jorge C. VERIFIED CUSTOMER
I picked up mi vehicle yesterday Saturday morning and today did not start again.
7/20/2025
Sharon S. VERIFIED CUSTOMER
Kept me updated. Finished up when promised
7/20/2025
Edmundo N. VERIFIED CUSTOMER
The service was done in a timely manner.
7/20/2025
Martha C. VERIFIED CUSTOMER
Good customer service
7/18/2025
Maria S. VERIFIED CUSTOMER
Ashley was very attentive and kept us informed about any updates with the service status of our Lexus.
7/18/2025
Irma L. VERIFIED CUSTOMER
Arturo Gonzalez is very professional and knows his job and fulfills it, I am very pleased with the service I get and dealing with Arturo is a plus. Keep up the good work and thanks for all you all do.