My tire rotation was not done because they couldn’t find the tire lock, I asked if they looked in the trunk where the spare tire was they said yes. When I got home that’s where I found it.
10/15/2025
Mary B. VERIFIED CUSTOMER
Ashley was kind enough to take the time to answer several questions that I had about future maintenance, road hazard feature. I appreciate her patience, she was very thorough. This was a very positive experience and I thank you for it.
10/15/2025
Tony R. VERIFIED CUSTOMER
It was great service. Thank you!
10/15/2025
Terry R. VERIFIED CUSTOMER
Ashley was friendly, helpful, and served with a smile.
10/15/2025
Thurayya D. VERIFIED CUSTOMER
Ashley was awesome and she made my service experience enjoyable. She is a wonderful and knowledgeable representative and I appreciate how efficient and effective she was during my visit
10/14/2025
Coralis S. VERIFIED CUSTOMER
Most professional manner of dealing with myself, prompt response as to the diagnostic results of the car and request for apoproval prior to purchasing needed parts, etc.
Appreciated too the loaner car while the Lexus was being repaired. Thank you,
10/12/2025
C San. VERIFIED CUSTOMER
Good
10/12/2025
Richard L. VERIFIED CUSTOMER
Great customer service
10/12/2025
Irene S. VERIFIED CUSTOMER
I completely trust the Lexus service department and would not service my vehicle any where else. Every step of the process from the check in to payment is coordinated to meet customer satisfaction . Thank you!
10/11/2025
Mike L. VERIFIED CUSTOMER
Waited for 20 minutes in the front for my appointment at 11am while reps were taking customers from the back of the line first. This was my only issue but Ashlee was fantastic. The service is always quick and easy.
10/11/2025
C.J. T. VERIFIED CUSTOMER
Ashley was very pleasant and professional. Everything was done to my complete satisfaction!
10/10/2025
Cheryl L. VERIFIED CUSTOMER
Ashley is excellent. Utmost professional service. Thank you
10/10/2025
Cecilio L. VERIFIED CUSTOMER
Good service, very poor quality on the car wash.
10/10/2025
Armando A. VERIFIED CUSTOMER
Issue was not identified or corrected.
10/9/2025
Rodolfo L. VERIFIED CUSTOMER
Ivan Duran has always provided excellent service. He’s very attentive, professional, and efficient. The service is always quick, and he consistently makes sure I have a rental or loaner vehicle available so I can take care of other things without waiting around for my car. I really appreciate his dedication and attention to customer needs.
10/8/2025
Christina A. VERIFIED CUSTOMER
Ivan always provides excellent service.
Thank you Ivan
10/8/2025
Luz H. VERIFIED CUSTOMER
Ashley, thank you for your attentiveness with the care of my car. You listened to my concerns and I appreciate your determination to make sure everything was checked and working.