She was kind. I sent her a message during the wait and she responded quickly. Good service
11/17/2025
Akshay V. VERIFIED CUSTOMER
I was charged differently from the phone quote and online invoice. Upon inquiring why, I was told the system is broken and will always be, and those making the appointments are not aware of the charges to be applied.
I appreciate knowing what I will have to pay ahead of time, and it seems you are unable to support this request of mine going forward. Which is fine if that's just the way things work at your service center, but I will be taking my business elsewhere going forward.
11/16/2025
**** W. VERIFIED CUSTOMER
Air pressure light is still on
Car did look good after the wash!
11/16/2025
SIAO S. VERIFIED CUSTOMER
Samantha was wonderful to work with!
11/15/2025
Siao S. VERIFIED CUSTOMER
Samantha is a wonderful service agent!
11/15/2025
Jill B. VERIFIED CUSTOMER
Fast and friendly service :)
11/15/2025
John M. VERIFIED CUSTOMER
Great service and took care of recalls
11/14/2025
Terri R. VERIFIED CUSTOMER
Was helpful and courteous
11/14/2025
Maryann W. VERIFIED CUSTOMER
PA Emissions inspection exemption not available for another week. Must return Jeep for re-inspection to get stickers. No one's fault. Bad timing!
11/14/2025
Michael S. VERIFIED CUSTOMER
Josh was very professional explaining what was done for the inspection and sent an email showing what he had done and explaining everything in a professional manner. Great Job!
11/13/2025
Janice M. VERIFIED CUSTOMER
Mr.Mcginley was pleasant and professional. He also showed me how to set my clock! The staff is always efficient and I am always pleased with both the service and timing of same. Also, I am pleased to get appointments for service so quickly.
11/13/2025
Benjamin P. VERIFIED CUSTOMER
Mike did a great job providing realistic expectations and timely responses. I look forward to having Mike as my service rep in the future.
11/13/2025
Lisa A. VERIFIED CUSTOMER
Service was quick and efficient and Joshua was friendly
11/13/2025
Vinesh C. VERIFIED CUSTOMER
As in the past, Samantha’s service was excellent. We
are so glad she is back at Jim Shorkey and that she is
Our service advisor.
11/13/2025
Joseph Z. VERIFIED CUSTOMER
Dave was kind and helped me understand all that was done on my vehicle.
11/13/2025
Kim B. VERIFIED CUSTOMER
Bill was pleasant, friendly, efficient. He was a pleasure to work with.
11/13/2025
James M. VERIFIED CUSTOMER
Everything went smoothly
11/13/2025
Megan D. VERIFIED CUSTOMER
Bill was great, he was friendly and thorough and quick with check in and check out. Car was finished quicker than he estimated which was a bonus.
11/13/2025
Vince J. VERIFIED CUSTOMER
Have always rec’d excellent service and timely updates