Very efficient! Suggested I also have my annual inspection, saving me a trip in February.
12/13/2025
Cynthia T. VERIFIED CUSTOMER
Sam is always great with us!! Good service!!
12/12/2025
David P. VERIFIED CUSTOMER
I brought my RAV4 in for recall service because they told me that the parts were there. Once there I received a phone call where they told me the kit was there, but the cable they needed to replace was not there. So I returned the loaner vehicle and picked up my RAV4. Once I got into my RAV4, my screen was not working. I held in the power button to reset, but it did not work. The radio was going in and out with power. The screen would flash off and on. I tried holding it again. It did not work. The service guys were wonderful. They got me back into the original loaner vehicle that I had. I just expected more from the tech people working on my vehicle. It’s not something that I expected to have to be going back for.
12/12/2025
CHERYL B. VERIFIED CUSTOMER
It was a pleasure to work with Bill.
He is competent, pleasant, and went the extra mile to understand and find mutual solutions.
Bill is an asset to the Shorkey organization.
12/12/2025
Ryan M. VERIFIED CUSTOMER
Bill was great to work with and kept me up to date the whole process.
12/12/2025
Catherine B. VERIFIED CUSTOMER
Amanda did a great service in taking care of my automobile!
12/11/2025
Karen P. VERIFIED CUSTOMER
I had an excellent experience! From start to finish, the service was smooth, efficient, and stress-free. Bill was incredibly helpful and kind throughout the entire process. His communication was above and beyond. He kept me updated every step of the way and made sure I fully understood what was happening with my vehicle. He took the time to explain everything clearly, answered all my questions. Thank you!
12/11/2025
Ursula B. VERIFIED CUSTOMER
Samantha is truly exceptional. From the time I arrived, she greeted me with genuine warmth and remembed me. Samantha consistently goes above and beyond. She takes care of my requests, then she reviews my car history, anticipates maintenance I might need, and takes care of everything.
12/11/2025
Christine O. VERIFIED CUSTOMER
Amanda was great! Very thorough and friendly.
12/11/2025
Michael M. VERIFIED CUSTOMER
Amanda was friendly, knowledgeable, thorough, and prompt
12/11/2025
David C. VERIFIED CUSTOMER
None
12/11/2025
Central O. VERIFIED CUSTOMER
Why would a service advisor not notify a client that they had a outstanding recall notice on their vehicle? And then when I tried to communicate that with them, I got no response. My experience with Jim Shorkey Jeep Dodge Ram far exceeds that that I have received from their Toyota service center.
12/11/2025
Mary B. VERIFIED CUSTOMER
Bill was absolutely fantastic! He managed to help me as I had a problem with my appointment- and he solved it immediately. Also,!he was exceptionally knowledgeable, extremely helpful and provided outstanding service! Thank you!
12/11/2025
Anthony T. VERIFIED CUSTOMER
When I first came in , i approached a few people behind the desks and they were not very helpful. Then I came to where Bill was and I told him I wanted to make an appt. He said he can handle that and walked me through the process and got it done . He was polite ,asked if I had any questions , and thanked me for coming in. When I told him i appreciated his help he commented that he tries to be nice. We both agreed that it’s just as easy to be nice as not to be. You have a good employee there !!!
12/11/2025
Darlene C. VERIFIED CUSTOMER
Thanks!
12/11/2025
Nadia K. VERIFIED CUSTOMER
Yes everything was very smooth and well taken care of thank you
12/11/2025
Gloria K. VERIFIED CUSTOMER
Staff was professional in attending to me.
12/11/2025
Jane N. VERIFIED CUSTOMER
$165 to diagnose a sticking gas cap door is just wrong. So I didn’t get this done. . Also car was not washed at pick up. Other cars in the done line were washed but mine was not. I also waited long at desk to check in and was expecting a different service advisor. This was not typical since I have received much better service in the past.