Good job today, thanks Mike, and Paul for taxi ing me
2/17/2026
Doreen G. VERIFIED CUSTOMER
Amanda was very professional and personable
She kept me informed. She gave me a breakdown and prioritze for future work I need done. It was a wonderful experience.
2/17/2026
Josh G. VERIFIED CUSTOMER
I had a great experience thanks to both the service advisor Ryan Kavanaugh and the mechanic. From the start, Ryan is always friendly, professional, and kept me informed every step of the way. They took the time to explain what was going on, answered my questions, and made sure I felt comfortable with the process. Dave the mechanic clearly went above and beyond. The work was done thoroughly and with real attention to detail. It’s obvious they take pride in what they do, and that level of care shows in the results.
2/17/2026
Oheneba A. VERIFIED CUSTOMER
Thanks very much
2/17/2026
Lauren R. VERIFIED CUSTOMER
I thought I’d be getting a complimentary car wash and vacuum
And did not
2/17/2026
Robert R. VERIFIED CUSTOMER
I appreciated the service managers honesty!
2/17/2026
Marc S. VERIFIED CUSTOMER
Mike was super helpful and friendly! Everyone working was kind and helpful as well.
2/17/2026
SUSAN M. VERIFIED CUSTOMER
Samantha really seems to go above and beyond for her customers. I appreciate it!
2/15/2026
Qiana B. VERIFIED CUSTOMER
Michael and the whole staff were quick, efficient, nice, and amazing! Michael was knowledgeable and answered my questions with ease.
2/15/2026
Timothy F. VERIFIED CUSTOMER
I appreciated Ryan talking to me in advance of what I could expect for today's Bill, ad well ad giving me a heads up about item that might need done next time.
2/15/2026
John L. VERIFIED CUSTOMER
So many things went wrong that didn’t have to. Huge waste of my time and effort.
2/15/2026
Mary-Ann B. VERIFIED CUSTOMER
Thank you
2/14/2026
Bernard N. VERIFIED CUSTOMER
Kate was very efficient and professional.
2/14/2026
Ryan K. VERIFIED CUSTOMER
Bill was exceptional. I have been to the Jim Shorkey service department many times and Bill was one of the best service reps I have dealt with. He does a great job.
2/14/2026
Jason D. VERIFIED CUSTOMER
Fantastic customer service.
2/14/2026
Anthony D. VERIFIED CUSTOMER
Kate was tremendous to work with and fix the issue that occurred with a bad oil change service I had.
2/14/2026
Marianne L. VERIFIED CUSTOMER
The coffee machine is dangerous! Could get burned trying to get it out!
2/14/2026
Shada W. VERIFIED CUSTOMER
Amanda was great; however, my complaint is about the service quality.
Three months ago, you replaced the brake pads and resurfaced the rotors. Since then, I have consistently experienced steering wheel vibration when lightly applying the brakes at speeds above 40 mph.
When I brought the vehicle in today to address this issue, I was told that the rotors now need to be replaced. If the rotors required replacement, that should have been clearly identified and communicated three months ago rather than resurfaced.
As a result, I paid for rotor resurfacing, and now—only three months later—I am being told they must be replaced. That raises serious concerns about the quality of the prior service and the resurfacing work performed.
Given this experience, I am not comfortable replacing the rotors at your service center. Brake components are directly related to driving safety, and this situation reflects poorly on the workmanship and quality control of the previous repair.
This is extremely disappointing and, frankly, unacceptable for safety-critical service