I would say Mr. McKinley could use a little work on his people skills. Every bit of conversation felt as though I was annoying him. He was also not very willing to discuss why certain elements of the 30k mile service were not completed and were now needing pricey service. I and on my 4th Highlander with your dealership and have never encountered an advisor like that. I have a choice where to take my vehicle as I am equidistant between Shorkey and Spitzer. I’m not sure where I will take my Toyota for its next service but I can say I will not be working with Mr. McKinley again.
1/11/2025
Jeffrey L. VERIFIED CUSTOMER
Samantha was great!
1/11/2025
Eric S. VERIFIED CUSTOMER
Everyone was professional and helpful. My waiting time was reasonable.
1/11/2025
Meghan P. VERIFIED CUSTOMER
Joshua and the Toyota team are the best! Thank you for your help.
1/10/2025
Elaine L. VERIFIED CUSTOMER
Staff is friendly and makes me feel like a valued customer.
1/10/2025
Sarah C. VERIFIED CUSTOMER
Mike was very helpful and went out of his way to help me. He provided excellent customer service and was very professional from beginning to end - I just can't thank him enough.
1/10/2025
James P. VERIFIED CUSTOMER
Dave was professional, efficient, and friendly.
1/10/2025
Kristine S. VERIFIED CUSTOMER
Josh didn't seem at all concerned with the issue we're experiencing with our van. I talked to him yesterday asking that he try to start the van in the morning and let us know if it started. I called at 930 this morning and he said he was about to start it. I asked him to call me once he tried. I called back at 1 because I didn't hear from him. He never called me back. We were paying for a rental car because they didn't have a loaner and he had no sense of urgency to respond or communicate with us.
1/10/2025
Josh G. VERIFIED CUSTOMER
Joshua Rother has been my service advisor since he’s been at the North Hills location. His professionalism, knowledge and experience are all very valuable and important to me. I enjoy doing business with someone who is trustworthy and willing to go the extra step to make sure I’m happy with the service preformed on my truck. Thanks Shorkey!
1/9/2025
Natalie L. VERIFIED CUSTOMER
Wonderful. Great customer service outside and inside!!! Positive and kind.
1/9/2025
Matt And. VERIFIED CUSTOMER
i’ve been going here for years.. samantha is the best, very professional and easy to talk to and knows how to help if something comes up. if it wasn’t for her i would probably maybe go somewhere else
1/8/2025
Michael K. VERIFIED CUSTOMER
Happy New Year!
1/8/2025
Margaret H. VERIFIED CUSTOMER
Thanks
1/8/2025
Electra G. VERIFIED CUSTOMER
Very satisfying experience. The staff were very helpful and professional
1/8/2025
Ozlem S. VERIFIED CUSTOMER
He was really good, he explained everything to me and helped me. I was very pleased with the service I received. Thank you.
1/8/2025
Leroy K. VERIFIED CUSTOMER
Samantha and her team were awesome!!!
1/7/2025
Abigail M. VERIFIED CUSTOMER
Samantha ... 6 out of 5 . Paul...(shuttle service ) 5 out of 5.
Samantha is THE BEST
1/7/2025
Robert N. VERIFIED CUSTOMER
I have become use to Dave’s service. That’s why I come back
1/7/2025
Maree L. VERIFIED CUSTOMER
We appreciated the car being completed ahead of schedule and more than a day early. However, when we received the car back we noticed that there are two deep read scratches and an oil like stain on the front bumper driver side. Additionally, the bumper is cracked, chipped, and the inner wheel well is broken off of the bumper and flapping freely. We made a call to the dealership and left a voicemail but that has not been returned at the time of this comment.