I had a 1:00 appointment for an oil change which took two hours. The service department was extremely busy, with many people waiting. Im not finding fault with any one person. Mike was not to blame for the delay. I would like to suggest a better scheduling procedure to avoid this situation.
11/16/2024
Maxie B. VERIFIED CUSTOMER
Kate is a good asset to Jim Shorkey. I also like the videos as the tech was explaining things.
11/16/2024
Caroline R. VERIFIED CUSTOMER
Kate is fantastic. Less impressed with your male staff
11/16/2024
Joshua R. VERIFIED CUSTOMER
This was an absolutely amazing experience, your Toyota shop is the best I’ve ever been to.
11/16/2024
Constance S. VERIFIED CUSTOMER
Samantha is so efficient and knowledgeable I wish I could have her all the time to take care of my car service. She is the best! She is a keeper for sure . Connie Strahler
11/15/2024
Brent D. VERIFIED CUSTOMER
I am going to have to call them the heater or the air conditioner still do not work. It’s the same as it was before. I had them repair it for $1584.
11/14/2024
Richard K. VERIFIED CUSTOMER
Antonio and all of the service personnel were very accommodating. The only improvement I would recommend is the car washing. I I would recommend asking customers if they would like to have their car washed. My car was spotless when I brought it in for service. After the service the entire car was spotted from being washed. Either ask the customer or do a better job of washing.
11/14/2024
Patricia F. VERIFIED CUSTOMER
Good service
11/14/2024
Cathy M. VERIFIED CUSTOMER
Friendly and exceptional service
11/14/2024
John G. VERIFIED CUSTOMER
Thanks.
11/14/2024
Catherine F. VERIFIED CUSTOMER
Everything went smoothly. Josh was really thorough with explaining all that was done.
11/14/2024
Ronald R. VERIFIED CUSTOMER
Joshua Rother was great to work with again.kept me informed throughout my visit. I highly recommend Josh and Dave Rusnak.I have worked with them for 7 years! Very professional!
11/14/2024
Debra B. VERIFIED CUSTOMER
Great service by Josh as always. Also thankful for the mechanic that worked on my car
11/14/2024
Wilbert S. VERIFIED CUSTOMER
I liked the inspection video
11/14/2024
Danielle P. VERIFIED CUSTOMER
Antonio was fantastic and did everything he could to make sure I had a good experience! However this is the 2nd issue I’ve had with my car and both time Toyota conveniently can’t find my warranty or coverage unless I’m insistent. Please concider improving this process.
11/14/2024
Barbara O. VERIFIED CUSTOMER
Dave gave great service- thank you!
11/14/2024
Lynn S. VERIFIED CUSTOMER
Had to wait over 2 hours for a simple oil change.
11/14/2024
Charlie M. VERIFIED CUSTOMER
Kate was very helpful as was Paul and others I spoke with . I wasn’t expecting 2.5+ hrs with an appointment. Also reset of dash and seat position is annoying
11/13/2024
Daniel H. VERIFIED CUSTOMER
Was told 60 to 90min for an oil change. Reality was 2hrs. I don’t mind the time, I hate being lied to.
11/13/2024
Lamon C. VERIFIED CUSTOMER
Ben at your servis department before very nice place super fast servis very nice workers thanks see you next time