Sami is the absolute best! She goes above and beyond every time
11/30/2024
Steven L. VERIFIED CUSTOMER
Everything is always pleasant.
11/30/2024
Duane G. VERIFIED CUSTOMER
Nice and quick
11/30/2024
Joshua N. VERIFIED CUSTOMER
The oil change/ tire rotation appointment was scheduled for 12:15. When I arrived, I was told there were call offs that meant they were running late. As a result, the oil change wasn’t completed until 4:00. To make matters worse, I was told only once arriving today that the repair for a recall could be completed but would take another 4 hours— so I drove an hour each way and sat/ walked where I could for 4 hours anyway but will have to turn around and repeat this ordeal again in a week. If I had been told as soon as the recall repair was available this could have been scheduled/ planned differently. In addition, I was asked when scheduling the appointment whether I would be “staying or leaving the car”— implying that there would be some efficiency when I said stay. As soon as you found out you were severely short staffed you should have offered courtesy calls to suggest rescheduling. Instead, I lost my entire holiday day off— and a day that I had promised to do special holiday decorating with my 3 little kids— to sitting in your waiting room. Deeply aggravating and a poor reflection on Jim Shorkey.
11/30/2024
James C. VERIFIED CUSTOMER
The service was timely and Josh was superb at his job, also the waiting area was clean and comfortable much appreciated.
11/30/2024
Narayan N. VERIFIED CUSTOMER
I like this service center. I will be recommend my friend and relatives . ????
11/29/2024
Terence H. VERIFIED CUSTOMER
Only thing better would be free snacks.
11/28/2024
Herbert G. VERIFIED CUSTOMER
Job well done
11/27/2024
Bucci Plumbing. VERIFIED CUSTOMER
Two hours for an oil change?
Two hours for an oil change?
Two hours for an oil change?
Two hours for an oil change?
Two hours for an oil change?
Two hours for an oil change?
Two hours for an oil change?
Two hours for an oil change?
11/27/2024
Dennis B. VERIFIED CUSTOMER
N/a
11/27/2024
Terri C. VERIFIED CUSTOMER
Excellent efficient service with great information along the way
11/27/2024
Gary M. VERIFIED CUSTOMER
Kate was excellent!
11/27/2024
Alan Y. VERIFIED CUSTOMER
Katie was great
11/27/2024
Cory H. VERIFIED CUSTOMER
Appreciate the help today, Mike.
11/27/2024
Suellen K. VERIFIED CUSTOMER
Kate was very professional and personable, she kept in contact with me throughout the service and was very helpful answering all the questions we had
11/27/2024
David Y. VERIFIED CUSTOMER
Antonio was great. He gave me accurate information about how I was ripped off on my rust proofing that I purchased when I bought my vehicle. I'm going to speak to Duane Guthrie about it, "Bob" the finance guy and my salesman Brian Jenkavitch.
11/27/2024
Rebecca F. VERIFIED CUSTOMER
I am very satisfied with the service provided. Sami was very polite and helpful.
11/27/2024
Maybenz V. VERIFIED CUSTOMER
your staff has rude behavior. first rule of customer service is courtesy and putting customers first not the other way round. and on top of it customers pay money for the service and don't get it for free so i don't get the ruse behavior part because your business needs customers and still showing attitude as you are the only service provider what nonsense is it!
11/27/2024
James P. VERIFIED CUSTOMER
Will NEVER deal with or buy another vehicle from Jim Shorkey ever again and I will be sure to let every friend and family member know my experience with Jim Shorkey. I think I will also post my experience on social media platforms to express my feedback.
11/27/2024
Paticia H. VERIFIED CUSTOMER
Samantha is very smart and very knowledgeable and professional at her job.She makes sure before I leave with my vehicle that she has explained everything to me about my car. Each time I come to the service department she is greets with with a smile and calls me by my name,. She goes the extra mile for her job, she is a keeper. Thank you.