Mike was great. He seems to have caught on to the Shorkey way very quickly! He was courteous, efficient and friendly.
5/26/2026
LESTER C. VERIFIED CUSTOMER
Good job. Keep up the good service.
5/25/2026
Marci D. VERIFIED CUSTOMER
Excellent service. Thank you!
5/24/2026
Lisa T. VERIFIED CUSTOMER
Ryan was great and my inspection was done in a timely manner.
5/23/2026
Erica L. VERIFIED CUSTOMER
Mike was great!
5/23/2026
Tyler W. VERIFIED CUSTOMER
Thanks again, Ryan. We will be back soon to complete our brake maintenance after our wedding! See you soon.
5/23/2026
David D. VERIFIED CUSTOMER
Very timely .Nice video. We'll done
5/23/2026
James M. VERIFIED CUSTOMER
Thanks again Samantha! Much appreciated
5/22/2026
John W. VERIFIED CUSTOMER
Ryan is the ultimate professional in his job. It starts with his credibility of both knowing the cars, the mechanical nuances, being upfront and honest with his customers - which builds the most important aspect in a business relationship — trust. He also builds rapport with each customer by giving each of them individual, undistracted and personalized attention. A customer doesn’t feel like a customer with Ryan. It’s feels more like an honest neighborly friendship than a business relationship and it’s one of the reasons I stick with Jim Shorkey (even though the new credit card surcharge makes me want to go elsewhere).
5/22/2026
Judy M. VERIFIED CUSTOMER
Samantha explained everything well &!was very pleasant
5/22/2026
Kristen G. VERIFIED CUSTOMER
Thank you for a pleasant experience at your service area.
5/22/2026
Damara W. VERIFIED CUSTOMER
Always a great experience there. Thank you
5/22/2026
Robert G. VERIFIED CUSTOMER
Dealt with samantha the last few time i was in for service . She has always been very up front and honest with question about my vehicle . I highly recommend her
5/22/2026
Bridget U. VERIFIED CUSTOMER
Kate was amazing!! And the gentleman next to her desk was also great! Wait time was perfect.
My complaint is more for the price gouging of cabin/air filters. I find it so silly that the charge price is marked up sooooo much. I did not opt to have done there because I can do myself. However, I think more people would just have you do it for convenience if the uncharted was half of what you are trying to scam. It makes me concerned to trust actually having a service completed by Toyota when I know that $10 projects with 5 minute unskilled labor requirements are priced at $70.00 instead of say $30-40.
Overall, I am satisfied with service experience though. Again, Kate was amazing, friendly, and personable. and comfortable waiting space
5/22/2026
Harry F. VERIFIED CUSTOMER
The video text
I thought it was pretty dope
5/21/2026
Thomas T. VERIFIED CUSTOMER
Working with Ryan was nice and simple. He was very helpful and offered suggestions about how we could continue to avoid problems that we had with our vehicle in the future
5/21/2026
Kevin B. VERIFIED CUSTOMER
Ryan was professional. He was courteous, considerate and a pleasure to deal with.