It seems your staff wants to SELL and not just service my vehicle. I was told immediately that I needed new tires, which I do not. The read is low (3/32) but will still pass inspection at this time. My inspection is due in August and I plan to get tires at that time. I’d appreciate being told what’s needed in the future and not feel alarmed before my car even goes to the shop.
4/7/2026
Maureen L. VERIFIED CUSTOMER
Love ur samantha and jim who always helps me.
4/7/2026
Joan A. VERIFIED CUSTOMER
I think your service department is terrific. And special thanks to Heather who helped me with the App and some of the technology. Thanks.Joan
4/7/2026
Kelsey C. VERIFIED CUSTOMER
Samantha is the GOAT of service department.
4/7/2026
Joseph B. VERIFIED CUSTOMER
Roy has delivered their service they way I had hoped that the dealership would.
4/7/2026
James K. VERIFIED CUSTOMER
Seeing Ryan back as Assistant Manager made my day! Ryan is always professional, honest and a straight shooter. Anyone who brings their vehicle in for service is in should feel lucky to to be in such capable hands.
4/6/2026
STEVE R. VERIFIED CUSTOMER
Samantha is the best! Thank you for taking care of my car.
4/6/2026
Donna L. VERIFIED CUSTOMER
Aleays good experrnce at jim shorkey service center
4/5/2026
Jane D. VERIFIED CUSTOMER
I’m glad Ryan’s back at Shorkey!
4/5/2026
Gregory L. VERIFIED CUSTOMER
Bill Ellis,
My service advisor was really helpful, nice and competent. He made that revision the best one so far.
4/4/2026
Robert M. VERIFIED CUSTOMER
I appreciated how courteous and helpful Roy was in answering my questions about my vehicle and allowing me to add the changing of wiper blades that I didn’t know was a service Toyota did. It saved me time from going to Autozone afterwards. This shaved a little time of my chore list. Thanks.
4/4/2026
Slvrcamaro T. VERIFIED CUSTOMER
Everyone who i dealt with has been great. Kate kept in touch with me the entire time my car was in the shop. The mechanic, Tadas was awesome and took time to listen to my concerns.
4/4/2026
Alexander K. VERIFIED CUSTOMER
Thanks for the quick turnaround!
4/4/2026
Charlene K. VERIFIED CUSTOMER
Yes. No problem. Happy to give my feedback. I was very satisfied with my service.
4/4/2026
Micah D. VERIFIED CUSTOMER
Ryan provided excellent customer service. He was friendly and helpful and gave me all of the information I needed to make decisions about the car. I enjoyed working with him and appreciated everything he did to help.
4/3/2026
Michael G. VERIFIED CUSTOMER
Let me make clear. Roy was great. However. Credit Card transactions are the most secure and efficient form of payment available to any business. The fact that you would charge a 3% fee for a payment method that is entirely advantageous to you is appalling.
4/3/2026
Joseph D. VERIFIED CUSTOMER
Everyone I spoke to was very helpful and efficient.
The scheduler, and Samantha our Tech were terrific.
Thank you.
4/3/2026
Joel P. VERIFIED CUSTOMER
None
4/3/2026
Thomas B. VERIFIED CUSTOMER
Service today was perfect! Thank you.
4/3/2026
Matthew A. VERIFIED CUSTOMER
Ryan was a fantastic customer service rep. I couldn’t have asked for a better one. I’ll be scheduling with him in the future!