The service has become completely impersonal with texting being the preferred method of communication. Even with the customer in the waiting area. The final straw was the invitation to check out without any personal communication to go over a thousand dollar invoice. I understand that many transactions are going in this direction but that doesn’t mean that every thing should. Scheduling online worked. But leave it at that.
4/14/2025
Judith M. VERIFIED CUSTOMER
What I know is that I can trust the Job was done well and the service also. Thank you.
4/14/2025
Will S. VERIFIED CUSTOMER
Poor service experience- unprofessional experience with advisor making wait a long period of time before getting off phone and then handing me key to go find my car in the lot after.
4/14/2025
John T. VERIFIED CUSTOMER
On time and handled professionally and expeditiously
4/13/2025
Gina B. VERIFIED CUSTOMER
Dave let me know what the cost of my vehicle would before it was worked on. He was very professional and nice. I will deal with Toyota service from now on.
4/13/2025
Monica G. VERIFIED CUSTOMER
Above and beyond customer service
4/12/2025
Pam C. VERIFIED CUSTOMER
Great job and quick turnaround
4/12/2025
Stephen F. VERIFIED CUSTOMER
David is always professional and let's me know what's going on with my vehicles.
4/12/2025
Annette A. VERIFIED CUSTOMER
My first impression driving in was that no one acknowledged I was there for a few minutes, where before a person would usually greet me right away. Also, I would like a better explanation of what services are recommended for a 30,000 mile maintenance. I was told only an oil change and tire rotation were needed, but later the technicians recommended an engine air filter replacement. I also found it odd that my service manager typed in my credit card number manually. Was the card reader not working?
4/12/2025
Joseph L. VERIFIED CUSTOMER
Antonio was excellent
4/12/2025
Edward S. VERIFIED CUSTOMER
Mike did an excellent job. The staff wwas very nice. Keep up the great work.
4/12/2025
Four Winds. VERIFIED CUSTOMER
Just a little thing that irked me, but it’s also a small detail that should have been done, in my opinion.
When I returned to grab my vehicle after it went through service, my washer fluid light was on, I’m bummed no one caught that and filled my jug up.
4/12/2025
Brian F. VERIFIED CUSTOMER
Kate was great. Second service experience was infinitely better than the first.
4/11/2025
John H. VERIFIED CUSTOMER
Tony was great. Toyotas decision to put turbos in tacos is terrible. I want a v6 hybrid taco with NO turbo. I am looking at a ford maverick v6 since they DONT put turbos in