Wesley Chapel Toyota Auto Repair Service

All charges should be discussed before repairs are made … stop the hidden charges.

Nicole and the service team delivered a first class customer service experience! As always, thank you WC Toyota!

Nyah was very knowledgeable, friendly and handled all inquiries with a great professionalism.

Good service

Good

Rick was very courteous and quick while I was just nearly finishing my coffee lol, thank you so much for a quick and a well job Merry Christmas

I stopped coming to the dealership years ago but decided to give it another try. Glad I did because I landed Damian Griswold! He’s the reason I return for any and all service now. He listens and does his absolute best to make sure everything meets my standards. He’s an asset to your company. Give that man a raise! ????

Perfect! Out in 45 minutes.

Scott was great helpful and efficient. He answered all my questions and explained everything. I will be sure to bring my car to Scott in the future.

Damian was kind, courteous, and respectful. I appreciate all that was done for me as I was not expecting to have to leave my car for repairs. But I'm happy that the team found the issue as it is for my safety. Thank you to the entire team who worked on my car.

I am very happy with Scott King he gave a very good and great service for my vehicle. I will be in to see the manger about the rim of my vehicle because it was damage when it was there the mechanic person did some damage on my rim . I am sorry the be coming to see you on Friday for this matter

On time, pleasant place to be.

Good

Rich is an excellent human resource. Thanks Rich for your services!

Mason is very nice and I enjoyed talking to him!

Big dirt spots on my door as seen by the service advisor I wiped off. I took photos but also found them on my seats after I left. When I popped my hood to verify the work. I had oil on the engine cover to which I also took photos of. And I asked my coolant be topped off. They did top off the engine side coolant to the full level AS IT SHOULD BE. But the intercooler for the turbos is still On the low side but not below it atleast when warm and running. I would’ve liked that one topped off to a more middle range and not the bare minimum. I get it. As I was told. It’s an expansion reservoir it fluctuates. It’s below the minimum when cold out though. But I guess I’ll order a jug to top off myself. And also told an alignment is necessary every 15k miles and the amount of up sales during my oil changes is borderline annoying. I appreciate being told when it needs stuff. Not being pestered every oil change that it needs something else. That is all. Very happy with my service and service advisor otherwise and happy with the dealership aside from that. But if it doesn’t get said nothing ever changes so reflect on this. Side note. Check my old trucks service recommendation if it was documented properly for my Tacoma I also purchased here and you’ll see I once was told my truck needed pads and drums and was in the red zone on the sheet. When checked myself they still were at 75% of the pad left. And the rear drums had only worn in 1.5mm from new which were also recommended being replaced. I get it. I worked at the ford dealer some time ago. I know the game. I appreciate if it’s not done on me even more though. Thanks guys for taking care of me otherwise and in a fairly timely manner.

Everything except for my tires were not balanced right because it felt rough driving on I-75 and I felt some vibration in the steering wheel which wasn't there before. I live too far away to come back to have them rebalanced.

Thank you for a thorough service review and friendly staff!

Excellent customer service.

Nicole is amazing and always helpful anytime we bring our Toyotas in for service.