I do not need Scott King to contact me to discuss. I discussed it with him today. He knew I was not satisfied with the communication I received during my wait at Wesley Chapel Toyota today. He has already apologized. Today I arrived and checked in at 10:06 for a 10:15 appt. I received the “check in” text promptly but then I heard nothing on text or from Scott until I went to him at 1:35 PM. He said it would be a while longer. At 2:33 PM I received a text telling me that the multi point inspection had been done. My concern is that there was no communication from Scott even at 1:06 PM which was my “promised” time. I have been going to WCToyota for many years and have purchased 4 vehicles from WC Toyota.
12/30/2025
James H. VERIFIED CUSTOMER
Joshua is an excellent manager, he kept me aware as to what was going on with my vehicle, which eased my anxiety.Thank you kind sir!!!!????????
12/30/2025
Raoul Z. VERIFIED CUSTOMER
Everything was great! Thank you.
12/30/2025
Joshua Q. VERIFIED CUSTOMER
My son spent 4 hours waiting for a tire rotation, eventually was informed he needed a battery. As a loyal Wesley Chapel Toyota customer having purchased 4 vehicles from this location our expectations were higher.
12/30/2025
Hugh L. VERIFIED CUSTOMER
Fast in less than an hour.
12/30/2025
Chase H. VERIFIED CUSTOMER
I purchased my 2025 Tacoma TRD Sport at the Wesley Chapel Toyota and that was the most smooth process that I have ever experienced buying a vehicle. The staff and management were very helpful, transparent with all of the information and questions and very professional. Today (12/29/25), was the first service appointment for my Tacoma and it was quick and easy. The staff, especially Alexander Ro showed the most professionalism and sounded knowledgeable. Thank you for a great experience and look forward to the next.
12/30/2025
Starling F. VERIFIED CUSTOMER
Thanks for the good service.
12/29/2025
Gerardo F. VERIFIED CUSTOMER
Very professional. My car was done in no time.
12/28/2025
Derian G. VERIFIED CUSTOMER
Very happy with your work
12/28/2025
Muslima R. VERIFIED CUSTOMER
My mother, the customer, went in to have her car serviced. She was quoted a 2,000 dollars fee. She mentioned that she had a warranty, and was told it will not cover it. Her son in law came in to understand why the bill was $2,000, he asked for the warranty to be checked. Upon checking, she had a warranty on the vehicle, and it covered a huge amount of the cost. While I don’t know the reason she was not listened to in the beginning, I can’t help but think it wasn’t for a valid reason. Extremely unsatisfying experience, not only to not be able to trust the rep that is supposed to help us, but also having to have a male family member drive to have things checked properly. I would urge the representative to work on his customer service, and focus on helping and listening to the customer. As well as, find clarity on why he didn’t find it important to listen
12/28/2025
Jose T. VERIFIED CUSTOMER
Amanda was very friendly and professional specially when she recommended additional services.
12/28/2025
Alba V. VERIFIED CUSTOMER
She was very kind and helpful in explaining the recommendations for the proper functioning of my car
12/28/2025
Donna R. VERIFIED CUSTOMER
Daniel was very helpful in explaining what was an immediate need and what i could postpone until my next service. I greatly appreciated his professionalism and the discounts where i could get them. It was a huge help since i was not expecting to pay over $2,300 for my service. I am glad i came in because i need my vehicle to get me places. I
12/28/2025
Jhon C. VERIFIED CUSTOMER
Excellent work
12/28/2025
Fabrizio J. VERIFIED CUSTOMER
I always receive great treatment and profesional attention from Damien. He is your best service rep ever.
12/28/2025
Ronald W. VERIFIED CUSTOMER
I waited for my vehicle and didn't like the texting rather than being personally spoken to since I was twenty feet away from my representative.
12/27/2025
Sue D. VERIFIED CUSTOMER
Very good service with timely manner, very nice service guys, very polite!
12/27/2025
Mario P. VERIFIED CUSTOMER
Very happy with the service Amanda provided me.
12/27/2025
Peggy S. VERIFIED CUSTOMER
Dash lights went off when I turned lights on. Technician didn't even take the Prius into the bay. I had accidentally turned off the dimmer switch with my knee.