Wesley Chapel Toyota Auto Repair Service

Very busy, but I literally had nothing going on, nice day and I got to browse cars, I love my current ride, but you never know if you wanna ad to the litter

Great customer service

Joe was great, I have no complaints about him. My complaint is that after being without my car for 2 days and spending $3500 I had to return a day later and spend over an hour waiting due to my tire light being on. I am left with a non functioning tire light, unless I spend another $400 per tire to fix it. It does not make me want to return/trust Toyota with future service, and I have been a loyal customer for 10 years.

Excellent Service Advisor....

Mason my technical advisor job well done.

Nichole was extremely nice and acted very professional

I don’t see the point of making an appointment if every time I come in for a simple oil change I still end up waiting at least two hours

I have bought a FRS and Rav 4 in the past 10 years. Since then I have noticed a steady decline in the service dept. over booking appointments, long wait times, and increased costs above what I would consider reasonable. It’s a shame because I’ve always liked bringing my cars to WCT. I hope changes can be made to pivot and restore confidence in going there.

I was told one price on the phone and was charged he’d forty dollars more for more oil forty for 2 more quarts ? That’s outrageous ! I won’t be back

Alex Ro did an excellent job keeping me informed and did everything he could to make sure I was satisfied with what was being done.

All good

Rick Davis is the BEST

He did a great job working with me and keeping me informed

Thankyou again Scott and Toyota for a great job.

3 1/2 hours wait for a scheduled appotment to even get an inspection report. A to do list over $6000. 140 for just an oil change. This will be my last trip to WC Toyota.

Great service Advisor.

I will only request Damian after my experience today. He was on top of everything super respectful and knowledgeable and very trustworthy. He has changed the game for me trusting work done at dealerships

Mason was so wonderful to work with. He help me with everything I needed with my car. He also understood All the problems with it and fixed it. Now my car works as good as new.

Richard is a good guy. My experience with the dealership was not what I expected. The way you do business is shady. I just moved here from MN. From the moment I pulled in someone examined my car and noticed a tiny little chip in the windshield and said it needed to be replaced to get it registered in FL. This scammer was full of it. All I wanted was an oil change. While I was sitting waiting for the oil change(over an hour) I got a text stating I needed another 400 dollars worth of work on my car. One item they said I needed was new wiper blades. I just replaced them 3 months ago. It’s tough to trust you when you feel you’re getting played. I went to the dealership to get work done thinking it was a safe choice. Since then I read reviews of your dealership. You have a lot of bad ones. I would recommend not texting people waiting there and walking a few steps and reviewing the findings face to face. Texting is not good customer service. Having a windshield guy look at my car first is also bad customer service and a terrible first impression. Especially, when you find out he doesn’t even work for your dealership. You should consider the lifetime value of a customer instead of getting a few extra bucks and only viewing a customer as a one time purchase.

Rick Davis is an excellent communicator, and I return to Wesley Chapel Toyota due to the quality of service he provides.