Great services provided by Nicole.
She went beyond to help me out with some technical issues.
Lots of Kudos!
7/2/2026
Viviana P. VERIFIED CUSTOMER
Great service Joe was super nice and professional
7/1/2026
Frank S. VERIFIED CUSTOMER
Thank you.
7/1/2026
Giscard P. VERIFIED CUSTOMER
First of all, NICOLE WAS PHENOMENAL. My lack of satisfaction has nothing to do with her. She was extremely helpful and provided great service. However, this service took entirely took long. I was there for over ; hours for a simple oil change.
7/1/2026
Robert D. VERIFIED CUSTOMER
Good work, I felt she was on my side...
7/1/2026
Carlos M. VERIFIED CUSTOMER
Joseph was very professional and very kind
7/1/2026
Robert S. VERIFIED CUSTOMER
Excellent service by Yo Alexander! He is an outstanding Customer Relations employee and ASM......the best!
7/1/2026
Omar I. VERIFIED CUSTOMER
Very attentive made everything quick and easy
7/1/2026
Joan C. VERIFIED CUSTOMER
Waited 2hours with zero updates. When I finally asked, the advisor showed me a video of work done on the wrong car - same make/color, but not my vehicle. After repeatedly telling the advisor that the I was being shown was not mine, only then did he check with the mechanic and it was determined that it was not my car. I had to return hours later and my entire day was wasted. Extremely poor communication and attention to detail.
7/1/2026
Andrea T. VERIFIED CUSTOMER
My oil change apt was at 10:30am. I didn’t leave until 3:15. That is absolutely insane. I waited over 3 hours just to get the RO. At this point, I didn’t have time to wait as I also had an important doctor’s apt at 2:30. I ended up having to reschedule that apt and incur a $25 late cancelation fee. At 1:40, I texted my service advisor stating I had another apt and needed to leave in 20 min. He did not respond. The RO finally came at 2pm, 3.5 hours after my apt. My car was finally ready another hour and fifteen minutes after that. There is literally no reasonable excuse for an oil change to take almost 5 hours. This service center ALWAYS takes forever- I’ve never left in under 2 hours. I’ve become used to 2 hours- but today was a blatant disregard for my time. Service writer didn’t say anything- no apology for taking so long, for not answering my message, nothing. Worst experience at a service center this far.
6/30/2026
Monica R. VERIFIED CUSTOMER
Richard was knowledgeable professional and at the same time was courteous. He went above and beyond to keep me well informed and suggested what was needed but was not pushy. I will definitely bring my vehicle back to Richard for service as needed. At the end of it all it is the service advisers attitude that is the deciding factor on whether I will use that dealership. Richard is the best in the business!!!!!! I drive 45 minutes because of his great attitude knowledge and his courtesy!!! Thank you Richard!!!
6/30/2026
Elizabeth R. VERIFIED CUSTOMER
Rick advised that the wait time was longer than usual and I needed to be at home at 1pm. So he arranged a loaner for me to be able to go home. I was kept informed about the progress along with other services needed. I have the utmost confidence in Rick as my service advisor.
6/30/2026
Diane D. VERIFIED CUSTOMER
Rick is definitely an asset to your dealership. Very knowledgeable and easy to communicate with. Thank you.
6/30/2026
Kimberlee R. VERIFIED CUSTOMER
Service was fine (just took a long time). The waiting area could be vastly improved though with a less frigid temperature and the addition of outlets so people could plug in laptops and work while waiting.
6/30/2026
Fitz M. VERIFIED CUSTOMER
No comment
6/30/2026
Robert M. VERIFIED CUSTOMER
Good job
6/30/2026
Karen B. VERIFIED CUSTOMER
I came in for an oil change, then the cabin filter and an engine filter was recommended. Your dealership used to be more personable and friendly no updates. Had to go over to Nicole and ask her what’s going on and she said it’ll be ready in 10 minutes and I would receive a text. No text had to go over to her. Then she sent me a text after the fact then the bill was all screwed up. She then straightened it out and the bill was pretty high so I asked her what this 26.95 charge was she told me it was for rags that they used which they throw away. I am appalled on the service n the extra fees that was not disclosed! Oil change $69.95 engine filter, $35.84 in cabin filter $55.99 my bill was $215 and some odd cents which is totally ridiculous totals $161.78 plus tax. My bills shouldn’t have been any more than $173 plus your credit card fee! I have pictures of the charges and what’s included the filters and oil change.
6/30/2026
Leilani C. VERIFIED CUSTOMER
I am glad Mason helped me throughout the process. He patiently listened to my concerns, was informative by explaining the reason why certain repairs were a priority, and an overall was a complete professional with great follow-through.
6/30/2026
Matthew M. VERIFIED CUSTOMER
Alexander was professional, kind, and easy to work with. The vehicle wait was estimated "less than 2 hours" and it went over this estimate. I would have liked to see that come down especially for something as trivial as an oil change and tire rotation. Take 5 will do it in under 20 minutes and I'm not expecting Toyota to be that fast, but in about an hour seems more reasonable for a simple maintenance. Has me thinking about where I do it next. Thank you.
6/30/2026
Daniel N. VERIFIED CUSTOMER
I was specifically told that I would only pay for the cost of the engine air filter and not installation . I was not informed there would be a $27.15 disposal fee. I had told Mr. Davis I would by and install my own engine air filter and I could buy it for under $20 dollars, he convinced me to have Toyota install it and only pay for the filter. So besides paying $32.95 for a filter,I had to pay an additional $27.15 disposal fee!! I am very upset and I feel that I was misled to indoor to spend more money then I wanted to spend !!