Service provide by Pedro Colonvega was great ,,the problem was the waiting time for a simple oil change and tire rotation,it took about three hours and a half, I think Toyota can do better than that.
7/3/2026
Sonia E. VERIFIED CUSTOMER
Prices were to high for the service
7/3/2026
Diana D. VERIFIED CUSTOMER
It took 2 days to find out what was wrong with the car but Rick allowed me to have a loaner. Rick is easy to work with.
7/3/2026
Ildefonso R. VERIFIED CUSTOMER
I'm very satisfied with the attention and service your people so for me and quick. Special thanks for the service to Amanda.
7/3/2026
Anibal C. VERIFIED CUSTOMER
Nyah was sweet and incredibly easy to work with! 100% recommend.
7/3/2026
John S. VERIFIED CUSTOMER
Alex did a great job of keeping me informed during my wait and a clear explanation of the services being performed. I appreciate the cost benefit explanation regarding the cost of a single wheel alignment versus the cost of the extended warranty covering “as needed” future alignments.
7/2/2026
John A. VERIFIED CUSTOMER
Awesome service by Brandon!
7/2/2026
Keakon P. VERIFIED CUSTOMER
My truck was brought back by the team around 1:25pm. I got back to the dealership around 5:30. The service had not even been started, my seat panel was not fixed, and the update was not done. It took 4 hours to do a tire rotation and an alignment. After receiving a text that my truck was ready, I returned to the dealership and told a team member that I was there to pickup my truck. It then took 30 minutes just to bring my truck back around.
7/2/2026
Pablo P. VERIFIED CUSTOMER
gracias excelente
7/2/2026
Alijah A. VERIFIED CUSTOMER
richard was the best advisor i’ve ever had! i definitely recommend him. He went above and beyond!
7/2/2026
Susan R. VERIFIED CUSTOMER
Alex was very nice and courteous. My only issue was that you were so busy the wait was over 2 hours.
7/2/2026
Bryce W. VERIFIED CUSTOMER
Joesph Was amazing , very informative I use to go to another Delaership and coming to wesley chapel Totoyta was night and day . I wasn’t there long at all either and I appreciate an honest advisor because I don’t know a bunch about cars so I can appreciate someone not trying to take advance of you .
7/2/2026
Ivan C. VERIFIED CUSTOMER
Great services provided by Nicole.
She went beyond to help me out with some technical issues.
Lots of Kudos!
7/2/2026
Viviana P. VERIFIED CUSTOMER
Great service Joe was super nice and professional
7/1/2026
Frank S. VERIFIED CUSTOMER
Thank you.
7/1/2026
Giscard P. VERIFIED CUSTOMER
First of all, NICOLE WAS PHENOMENAL. My lack of satisfaction has nothing to do with her. She was extremely helpful and provided great service. However, this service took entirely took long. I was there for over ; hours for a simple oil change.
7/1/2026
Robert D. VERIFIED CUSTOMER
Good work, I felt she was on my side...
7/1/2026
Carlos M. VERIFIED CUSTOMER
Joseph was very professional and very kind
7/1/2026
Robert S. VERIFIED CUSTOMER
Excellent service by Yo Alexander! He is an outstanding Customer Relations employee and ASM......the best!