Mason communicated very well and we appreciate the care and confidence he displayed
5/20/2026
David C. VERIFIED CUSTOMER
Don was great ! Felt like I had known HIM for 20 years ! Very comfortable dealing with HIM !
He is to be valued by Your Company ! Same goes for the Service Manager ! Two very Great Guys ! They were BOTH a CREDIT to the excellence of Your Dealership !
5/20/2026
Derl M. VERIFIED CUSTOMER
Rick was the BEST. Had me in and out in record time. Thank you.
5/19/2026
Mary S. VERIFIED CUSTOMER
We bought this vehicle brand new from your dealership, understood we get several complimentary oil changes, l got a text advising l was to bring my car in for service, it only has 2600 miles on it and does not need the oil changed but was told it had to come in within a certain time period or else l loose these offers. Buy a new car, get several complimentary oil changes but you have to do it within this time frame, this is wrong, when the car has 5,000 miles I’ll call and make an appointment. Service advisor kept saying l had to bring it in. This is wrong. Upon my arrival l had to wait for my service advisor to check me in, explained this to him, he apologized and said it was toyotas way to make sure we bring it in, when it needs a oil change l should be calling to set an appointment not toyota telling me.
I had to wait to speak to the service advisor then upon completion l had to wait again for my car to be “brought around”, wait, wait, wait. I did not have a good experience with your service department. Not a happy customer.
5/19/2026
Jennifer B. VERIFIED CUSTOMER
Auto glass sales person with threatening sales tactics to get me to replace my windshield. Threatened that if I didn’t replace it I would not be able to in the future, and also giving false information regarding insurance policies. Which is ridiculous. Gracen the service tech was great. I just didn’t appreciate the tactics used while I was waiting in my vehicle for service, I have been plenty of other times to this dealership and this has never happened.
5/19/2026
Petra H. VERIFIED CUSTOMER
Overall I'm very happy with the care and attention to detail your team gave my truck. The video from the technician walking us through the issues and recommendation was great. The customer service from J. Murphy and B. Walker was impressive, made me feel like I was the only customer they had. I have been getting my Toyota vehicles services by Toyota for many years and this is the first time I was impress. Thank you
5/19/2026
Bonny P. VERIFIED CUSTOMER
He was very help full.
5/19/2026
John W. VERIFIED CUSTOMER
He was very helpful and professional.Great service.
5/19/2026
Hunter D. VERIFIED CUSTOMER
Nyah is very professional. I was promptly greeted when I arrived. Nyah is very knowledgeable when it comes to service and we talked through multiple solutions for my 4Runner. I won’t hesitate to come back for my next service
5/18/2026
Fadi E. VERIFIED CUSTOMER
The representative was great. I am not satisfied with your 10 miles policy for a drop off. I live in land o lakes and your location is the closest to me. Please do better.
5/18/2026
Reinaldo O. VERIFIED CUSTOMER
During my visit, I was waiting for 4 hours for an oil change just to find out that the agent Gracen left without even letting me know who was taking care of my car. If it wasn’t for my pacing and stress I wouldn’t have knew that he had left and gave the paperwork to somebody else. I was then help by another agent which was very appreciated and the other agent that apperantly had the other paperwork was telling the agent that helped me that he had it and that the car was ready. Which makes me think that I was waiting for so much time with the car ready and since they didn’t finish the process I was being held for no reason. Very disappointing but still greatful for the agent that got my paperwork and checked me out of the dealership. Also I wanted to add, I bought the used Ford edge 2015 thinking I was making a good deal but then realized that I was simply told what I wanted to hear and nothing more. Now I’m paying for a car at a price of a new car. Very deceitful not going to buy another car here ever again.
5/18/2026
Joyce B. VERIFIED CUSTOMER
I arrived at 6:45 AM – for a 715 appointment. I was the first one in the waiting room and the last one out at 11:20. Waiting room filled and emptied at least twice while I was there. This was a routine annual maintenance. It came to almost $1000. Nothing wrong just routine maintenance. This is ridiculous.
5/18/2026
Adrienne B. VERIFIED CUSTOMER
Donald was great and had me out in under 45mins with oil chnage and tire rotation along with filters ! Thank you!
5/17/2026
Daniel H. VERIFIED CUSTOMER
My appointment for a simple oil change and tire rotation service was for 9am. I didn't get my vehicle back until 11:30. The wait time for a simple service like this was preposterous.
5/17/2026
Derek A. VERIFIED CUSTOMER
Did a good job
5/17/2026
Courage O. VERIFIED CUSTOMER
Great service with Rich Kindle!
5/17/2026
Toni R. VERIFIED CUSTOMER
Again, no reflection on Joe. Even though the dealership fixed my sunroof at no charge, which I truly appreciate, I’m extremely disappointed in what they called the ‘detailing’ Vof my car twice. There was dirt on my wheels, the inside of my front and back windshield was not touched and there was still bug guts on my front bumper. So apparently detailing has two different definitions with the dealership and my understanding. I don’t believe anybody took a second look after they said it was done and really don’t care.
5/16/2026
Haley B. VERIFIED CUSTOMER
Joe is cool, the oil change service taking 3 whole hours every time is absurd. Will not be coming back
5/16/2026
Angelina M. VERIFIED CUSTOMER
It was already when I arrived for a 10:30 appointment. It didn’t take Alex to come out and meet me to checked in my car. He was very accommodating. Within 15 I received my update of my car and by 11-ish, it was ready to go home. Good job, Alex & the technician.
5/16/2026
Lisa V. VERIFIED CUSTOMER
Friendly, kept us informed about the progress of our vehicle in service.