Coming to the dealership is always an enjoyable experience. Your waiting area is wonderful and I can get my work done while I wait for my Toyota to be serviced. Mason and the other employees are all so amazing, very friendly, knowledgeable, and willing to help.
5/29/2026
Limaris G. VERIFIED CUSTOMER
Very good customer service, answered all my questions..
5/29/2026
Lynn D. VERIFIED CUSTOMER
Rick Davis continues to be one of the best service writers I have ever dealt with. Straight forward and honest, he is my go-to guy.
5/29/2026
Patricia F. VERIFIED CUSTOMER
Joe made sure we were comfortable. Then we were provided with text messages and videos showing and explaining the exact car condition and any needed services. Then Joe came to make sure what we thought and what we wanted to have done. Thanks, Joe Manko.
5/29/2026
Daniel A. VERIFIED CUSTOMER
Great service
5/29/2026
Kristian E. VERIFIED CUSTOMER
I have a back injury and have my seat in a specific position due to a surgery and the techs completely changed my seat settings and steering wheel. It’s not the end of the world but it’s frustrating considering they are only moving the vehicle a few hundred feet and adjusted so much of it
5/29/2026
Rand N. VERIFIED CUSTOMER
Unfortunately the original issue I had when I came in the morning still persists. I’ll have to come back
5/29/2026
Maya T. VERIFIED CUSTOMER
.
5/29/2026
Jennifer N. VERIFIED CUSTOMER
My experience with Joe was exponentially better than I ever experienced at Wesley Chapel Toyota in the year I have brought my car here. I was about to give up and go to a different dealership but gave it a try with a different service rep - Joe. Joe addressed every single one of my concerns and actually listened and remediated them rather than coming up with an excuse like previous reps have. Thank you!
5/29/2026
Damon W. VERIFIED CUSTOMER
Rick Davis is an amazing manager! Honestly, he is the single reason why I come to Westley Chapel Toyota to get my car serviced! He is a great asset to Toyota and definitely should be recognized as such!
On a side note, the 2% fees that are now being charged with credit card payments is an interesting approach. Not something that I would have expect from the dealership. I was not thrilled to see that. I would imagine small things like that may turn away some customers in the future. But that is just my 2 cents! Have a great day!
5/29/2026
Kenneth T. VERIFIED CUSTOMER
I had an 8:15 AM appointment. I did not leave until 10 o’clock. All I had was a oil change and that is totally ridiculous.
5/29/2026
Margaret C. VERIFIED CUSTOMER
Scheduled service was quick and without issue. Nicole was helpful and provided a positive service experience. Would have liked to hear recommended services for mileage of vehicle.
5/29/2026
Kenneth B. VERIFIED CUSTOMER
Outstanding Service
5/29/2026
Diane G. VERIFIED CUSTOMER
Nyah was very professional, and sweet. She was friendly, and knowledgeable
5/29/2026
Frank S. VERIFIED CUSTOMER
My service writer Alex was great!
5/29/2026
Lucila L. VERIFIED CUSTOMER
Waited for my car. And was out in 1.5 hrs as I was told when I made the appt.
5/29/2026
Mateo O. VERIFIED CUSTOMER
Completely satisfied ! Thank you
5/29/2026
John V. VERIFIED CUSTOMER
Was charged $81 to patch a tire that was new with the car unbelievable not the way to treat a customers very disappointed.
5/28/2026
Donna H. VERIFIED CUSTOMER
Richard Kindle is excellent in explaining future needed car care :)
5/28/2026
Peggy J. VERIFIED CUSTOMER
I don’t think that’s possible, I’ll probably never buy another Toyota for sure