I have been to Toyota twice now for the same problem and you still don’t have the recall part. The service department is unprofessional lack knowledge. I’m not happy with my service.
3/26/2025
Tiffany B. VERIFIED CUSTOMER
Richard was great. Thank you
3/26/2025
Carolyn K. VERIFIED CUSTOMER
Very satisfying with Rick Davis , He helped me get everything I needed done and I am very grateful for his service support. Thank You Rick Davis
3/26/2025
Ralph G. VERIFIED CUSTOMER
Very professional and helpful
3/26/2025
Jesus R. VERIFIED CUSTOMER
Always his service always good team work.
3/26/2025
Keith K. VERIFIED CUSTOMER
I’ve always worked with Rick only. He is the man! Extremely professional, knowledgeable and goes out of his way to give the best service possible. Highly recommended him to everyone!
3/26/2025
Dwight B. VERIFIED CUSTOMER
Quality of work is very poor. On one occasion my vehicle was returned with the issue being worst than when I took it in. Turned out that the vehicle was incorrectly flashed. That issue took me 4 trips to fix given that the vehicle had to be kept for at least a day each time. After picking up the vehicle, a day or two another issue occurred. Turned out that the fuel sensor went bad , vehicle was kept a day, and on this day 03/26, the sensor was replaced and I picked up the vehicle. The fuel gauge was on E and so I went to fill the tank. The fuel gauge remained on E and the Low fuel light and message stayed on. That is the case right now. I’m not pleased. There needs to be some quality assurance put in place. It is very difficult to get Gracen text or phone even when voicemails are left. Just getting to any service person on the phone is not easy. I had to call Sales to get to Lisa one of the mgrs of the service guys. Painful and time consuming. This experience has cost me time, $$, and relaxation.
3/26/2025
Rick G. VERIFIED CUSTOMER
Excellent
3/26/2025
Connor F. VERIFIED CUSTOMER
Solid work. Got my service done in less than an hour
3/26/2025
Christa K. VERIFIED CUSTOMER
Richard Davis is a top notch advisor when it comes to my vehicle. He always finds the best solutions and is available when needed.
3/26/2025
Mohamed A. VERIFIED CUSTOMER
My service advisor was great..one of the best I ever seen..thank you ..I used to go TOTB but now I am Wesley Chapel Toyota fan..
3/26/2025
Merlande M. VERIFIED CUSTOMER
I satisfy completely with my service he was very helpful Thank you for your great job Mr. Cesar .
3/26/2025
Lynn S. VERIFIED CUSTOMER
Tire pressure was NOT filled to 35psi. Been coming here for 7 years. 2 cars bought, numerous service appts, Last time it was my brand new battery dying, this time this. Not happy
3/26/2025
Gisella H. VERIFIED CUSTOMER
Very nice customer service.
3/26/2025
Justine K. VERIFIED CUSTOMER
Rick was great in explaining the service that my car needed and was super professional. Much appreciate that!
3/26/2025
Clara K. VERIFIED CUSTOMER
Great experience Francisco was very professional. Thank you Clara K
3/26/2025
Kathleen N. VERIFIED CUSTOMER
Test: I already did this and it didn’t go through.
3/26/2025
Charles M. VERIFIED CUSTOMER
Rick was outstanding to deal with, and will be my requested Service manager from now on.
Thank you again Rick!
3/26/2025
Peter Q. VERIFIED CUSTOMER
Just wondering why my service agent & technician of record during my initial visit, late last year, didn't offer the same solution for $1100 less?!
3/26/2025
German R. VERIFIED CUSTOMER
I received excellent service from beginning to end. Mr Gonzales provided me highly professional and exceptional customer service skills.