Wesley Chapel Toyota Auto Repair Service

I will never set foot in Sun Toyota ever again. I hope that Wesley Chapel Toyota fulfills all of my automotive needs in an inviting, courteous, and appreciative way. Damian was so great today and I felt welcomed and appreciative. Thank you.

Great service ,nice ambient ,the service was very fast and professional Thanks

Always a great experience!

Nicole was very friendly and my experience was very satisfactory.

My agent was Richard Kindle and I was totally satisfied with him. I don't know who Lisa Calabrese is.

Amanda is always wonderful and professional. I only work with her but she always honest with me. And make sure my veichel always taken care of.

Amanda is "Excellent worker. Your dedication and effort are Truly appreciated."

Very professional and very helpful.

Everyone was very nice. The package I bought didnt cover as much as I thought it would. To be honest the wheels rotation should have been free with the oil change. I paid 3000 for thus service and expected to not pay a dime today.

The advisor Richard Kindle was terrible. My whole experience was terrible. He was not friendly. He was not polite. He was very unprofessional. My appointment time was for 10:30. He didn’t come out until 10:45. also, there were a lot of other people whose appointment times on top of their car were 11:30 and we’re taking at 10:30 my time which should never happen which is the reason why the whole system was backed up for one for two a couple of the employees say that Richard Kendall is not a good advisor and for employees to say that that’s not good and because he takes a long time with their customers which is not good and which is the reason why the whole system was backed up. so anyway, about an hour later, I see my car pulled into the lane for being for cars being finished. I find Richard and say is my car done it’s been sitting out there for 15 minutes and he said no your car is not done and I said when my car is right there, he said that’s not your car like I don’t know my own car I said yes it is my car. He proceeded to continue with three other customers before he could continue with me to find out why my car was in the lane to be ready to take home. It turns out that for some reason and not known to anyone for an explanation said that the car had not even been done yet and we’re talking now we’re talking an hour and a half wait another probably 20 minutes for them to take it back. Wait another 30 minutes for them to do my oil change, so I was not happy. It was not a good day. The advisor is not good. The Toyota on Fletcher is closer to my house. I will be going there from now on the only reason why I went to Wesley Chapel is because that’s where I bought the car and that’s where my contract is for free oil service twice a year for life and tires for life if I get a flat tire, but it’s not worth the hassle because the experience was bad and that advisor is very bad. Just extremely bad And so from now on, I will be going to the Toyota on Fletcher

I was totally satisfied with the professional of you staff, including nicole She was. very nice and she explained everything that was done and that needed to be done. The only thing the price man to high but I know I could have went elsewhere, but instead I choose to go to Toyota. Thank you for completing my vehicle. Jerome

Terrell was very professional, courteous and helpful.

Check the latest google review. 1. Enuf of the guy looking for cracks in your windshield as soon as u pull in 2. Cesar took a lunch break as soon as I got there. Wasted 1 hour of work time by his replacement not forwarding fleet maintenance info to get job started. Told Cesar I had to leave by 200. Car was in at 1040am 3. Joey called to offer to buy my car. I DONT OWN THE CAR. Do your homework!!! 4. Told VIP Mgr Sherrington tell his guys to do their homework b4 the sales call 5. Then I get a text FROM SHERROD an offer to buy my car!! I DONT OWN THE CAR!!! then found out it was your flawed AI system sending out fake texts…. 6. CAR WAS NOT DONE BY 200. Actually had to rent a car to go to work bc they said they have no loaner cars!! Is that a lie??? 7. Checked my trunk to actually makes sure nothing was stolen from it as I had to leave it overnight. I will never trust this dealer again. Bunch of preying sharks…..

Terrible rep

Terrell was great but the mechanics who worked on the vehicle left dirt marks on the driver’s seat. Terrell got a damp cloth and cleaned the seat. As I started to leave I noticed the “maintenance required” message was not reset after my oil change. Terrell this time drove the vehicle back into a bay where a mechanic reset the message. This lack of attention to details makes me wonder what else is missed.

Great job everyone.

Ok

Thank you for great customer service!

I don’t think it was my service manager‘s fault but when I made my appointment, I had to make it earlier because I had other issues than a normal oil, tire rotation. My sunroof did not get looked at and now I will have to bring in another day, which is inconvenient for me. Service manager was very friendly and courteous.

Rick went above and beyond with my car repair.