Lucian did a fine job in facilitating my experience. Thank you,Lucian.
11/18/2023
Walker H. VERIFIED CUSTOMER
The service manager was very arrogant, but the service to my vehicle was excellent.
11/17/2023
Lindsey P. VERIFIED CUSTOMER
Rodney has been my service advisor for quite a few years, and he has always taken care of my requests. He deserves a raise!
11/17/2023
Linda P. VERIFIED CUSTOMER
Very very nice and explained everything to me……
11/17/2023
Christine C. VERIFIED CUSTOMER
Great job! The left headlight is now working perfectly. Very satisfied.
11/17/2023
Michael M. VERIFIED CUSTOMER
I will share my comments and experience with Tyler in person. I was very disappointed in this latest visit.
11/17/2023
Mohamad S. VERIFIED CUSTOMER
Great service
11/17/2023
Gangarao H. VERIFIED CUSTOMER
Ok
11/17/2023
Jeffrey G. VERIFIED CUSTOMER
The wrong viscosity oil has been being put in our 2006 Sienna and has created leaks. We also have probably been charged for a more expensive synthetic oil, which we e should be reimbursed. Also, the leaks should be corrected by Toyota. The exact scenario happened on a 2011 Outback with Subaru. They admitted their mistake, changed to the correct viscosity and that car now in my daughter's care doesn't use a drop of oil at about 210,000 miles.
11/16/2023
Janet M. VERIFIED CUSTOMER
I loved university motors for my service on my last Prius and will be switching to univ motors for all service on my new Prius. The service department is really great!!
11/16/2023
Chuck W. VERIFIED CUSTOMER
Wonderful staff! Car was ready as promised and they did everything they could to ensure I was a happy customer after a small mishap :)
11/16/2023
Ubolrat P. VERIFIED CUSTOMER
Very disappointed with this customer services. Noone acknowledged my presence. Arrival early was not appreciated. Everyone in the service area seemed busy with themselves! No coffee for the customers. This was the second reappointment due to the incomplete order of the part. The first visit was 2 hours wait before notification of the mistakes. Poor service as compared with previous team that we continued for over 7 years after I moved in Morgantown and purchased the truck from this Toyota. Good customer service is essential for keeping the business.
11/15/2023
Kay F. VERIFIED CUSTOMER
It was fast and efficient! Thank you -
11/14/2023
Robert K. VERIFIED CUSTOMER
He was excellent n all aspects. I'm very appreciative
11/14/2023
Jaime B. VERIFIED CUSTOMER
Rodney’s the best Thank you
11/14/2023
Pamala W. VERIFIED CUSTOMER
Rodney was wonderful. Everyone treats me great. Always great service.
11/12/2023
Jody S. VERIFIED CUSTOMER
Thanks!
11/12/2023
Mary H. VERIFIED CUSTOMER
Rodney was EXCELLENT & truly refreshing customer service/attitude ????????