Rodney was great and helped me make sense of the new system that Toyata is inplementing. It had me confused at first but getting to see the videos disclosing the findings the mechanic made was great.
11/28/2023
Charles W. VERIFIED CUSTOMER
Purchased my tires from University Toyota. Brought my car in to have a flat tire fixed. Sat in the waiting room for 2 1/2 hours to get it fixed. Then upon completion was going to be charged $320 for the tire. So no communication between the technicians and my service personnel. Have been going to this university motors service department for the past seven years. I’ve had great experiences except for this one. Was not a very happy customer at this appointment.
11/28/2023
Jeanne S. VERIFIED CUSTOMER
Yes they are very efficient and the mechanics are outstanding I appreciate their hard work!
11/26/2023
Joseph L. VERIFIED CUSTOMER
Didn’t top off fluid. Wanted to potentially charge me for a noise I heard in front end. It’s a new truck. 5,000 miles. Tundra.
11/25/2023
Sue L. VERIFIED CUSTOMER
Thank you for good service! Happy Holidays!
11/25/2023
Kathy S. VERIFIED CUSTOMER
Once again amazing service. Can not thank you enough.
11/25/2023
Robert T. VERIFIED CUSTOMER
Mr. Agrippa was professional and responsive. Visit took the amount of time he said it would.
11/24/2023
Kristie M. VERIFIED CUSTOMER
I liked the convenience of the new online system to review and approve work items and process secure payment. Lucia was helpful in explaining what to expect.
11/24/2023
Kimberly F. VERIFIED CUSTOMER
The wait time was entirely too long for the minimal work completed
11/24/2023
Ruben V. VERIFIED CUSTOMER
None
11/22/2023
Heidi S. VERIFIED CUSTOMER
My car was taken care of quickly and efficiently. Sooner than expected.
11/22/2023
Lucas B. VERIFIED CUSTOMER
My only comment is that my truck’s battery was dead when I got there. That is obviously not your fault but for some reason my inspection report says that the battery is fine. I am not sure how or why that could have been missed on the inspection.
11/21/2023
Chris D. VERIFIED CUSTOMER
Always smooth service @ University Toyota, Rodney was awesome explaining new digital report systems. Thanks again.
11/21/2023
Michael K. VERIFIED CUSTOMER
Very professional staff
11/21/2023
Donna M. VERIFIED CUSTOMER
The service staff are always professional, attentative, knowledgeable and stay in contact with the customer ... I always choose University Toyota for my vehicles and vehicle maintenance service needs.
11/21/2023
Sheila F. VERIFIED CUSTOMER
Very polite and friendly
11/19/2023
Kathy S. VERIFIED CUSTOMER
Rodney and the entire Toyota service team exceeded our expectations. The communication and explanation related to our service needs was perfect. We could not have been more impressed with our service. Thank you so much for all your assistance.
11/19/2023
John G. VERIFIED CUSTOMER
After tire rotation I noticed wheel shake at about 40 miles per hour
11/19/2023
Jesse F. VERIFIED CUSTOMER
Vehicle was presented for 30,000 mile service. After picking up the car, my wife reported a petroleum smell and louder than usual operation. After driving it all day, I checked under the hood and found that the cap where oil is added had not been replaced, and instead was sitting under the hood near the front of the vehicle. It appears the technician forgot to replace the cap. Oil was splashed across the engine.
11/18/2023
Emily H. VERIFIED CUSTOMER
They are super nice and I waited for less then I expected to!