The service and communication was great, when we got our vehicle back the drivers seat fabric had horrible body odor lingering to the fabric from the person working on it. We had a difficult time getting the foul smell out of the fabric. Please increase hygiene standards for those getting into customers vehicles.
12/12/2023
Shelly L. VERIFIED CUSTOMER
I was charged 49.95 for checking my brakes even tho it was included in 28 pt inspection.
12/11/2023
Jeffrey S. VERIFIED CUSTOMER
Thanks for getting me in, with the confusion over the appointment. Fast service-thanks again!!
12/11/2023
Louise F. VERIFIED CUSTOMER
I sat there waiting oil change and 5 point inspection should not have taken 2hours.
12/11/2023
Jim R. VERIFIED CUSTOMER
I have always been satisfied with the service checks completed by University Toyota. The promptness and attention to detail are most appreciated.
12/10/2023
Jessica P. VERIFIED CUSTOMER
This was my first appointment with Lucien. It was the first time I got greeted an did not feel like a bother. First time it took Uber 3 hours for an oil change and tire rotation. He is polite kind an I was talking with a lady in the lobby while we waited an she said the same thing. I was really thinking about leaving university because of how I always felt like I was not welcomed. After this visit I will continue to go to university Toyota but will only be scheduling with him. Please tell him thank you for a actual nice experience for once
12/10/2023
Adrian M. VERIFIED CUSTOMER
Rodney has been awesome at every visit, super professional and trustworthy. He also fully embraced the new service system months ago right at onset, and then gave me a great update on what he learned and best practices - he cares a ton about a smooth operation and he delivers it.
University is the best dealership I’ve dealt with for service, and Hoselton in Rochester used to be best. Buckhannon Toyota made me scared I couldn’t own a hybrid in WV. Thank you for taking care of my car so well and for such wonderful service!
12/10/2023
Mark F. VERIFIED CUSTOMER
Thank you for getting me in
12/9/2023
Esperanza A. VERIFIED CUSTOMER
Thanks
12/9/2023
Emily H. VERIFIED CUSTOMER
I was disappointed when my van was all finished and I went outside & it was as dirty as it was when it went in. ???? I have taken it to Buckhannon Toyota and they always wash it! This was my first time taking it to university motors. Bad first impression. Also, when I got my 21 point inspection report back it had that the windshield washer fluid was OK check marked and I knew for a fact it wasn’t because it had told me that the washer fluid was low that very day. I did bring these things to the attention of The service receptionist guy, and he did reply. The washer fluid was filled, but my car remains filthy. The Sienna never gets clean on the bottom half of the sides in an automatic car wash. I have tried many of them. I have spent a lot of money, and they never get clean. I think it’s the design of the sides so it’s really frustrating to have to wash it by hand, so I always look forward to my car getting washed without me having to do it
12/8/2023
Alexander P. VERIFIED CUSTOMER
Excellent service
12/8/2023
Raymond F. VERIFIED CUSTOMER
Everyone is friendly and helpful.
12/8/2023
Diana F. VERIFIED CUSTOMER
Everyone their has been nice and polite, I have always been satisfied with every Vehicle, I have ever brought there to get tires or a noise I heard, That was taking care of. Thank alot
12/8/2023
Daniel D. VERIFIED CUSTOMER
Always thorough and top quality service.
12/8/2023
Randall H. VERIFIED CUSTOMER
Thank you guys for job will done .Very professional
12/8/2023
Robert B. VERIFIED CUSTOMER
Lucien provided prompt professional service.
12/7/2023
Haley W. VERIFIED CUSTOMER
The university Toyota team was able to squeeze my Corolla cross in and replace the battery.