Lucien was great. When I checked out, whoever his supervisor was in the back trying to give him a hard time about how he did his job probably should have saved that for when the customers were out of earshot or saved the private conversation for another time instead of reprimanding him publicly.
1/5/2024
Eric H. VERIFIED CUSTOMER
Continued respect and appreciation for how University Toyota does business. I’ve had less than expected Toyota product reliability but this service location makes up for that. I might buy another make in the future, but I sure would let these guys work on it.
1/5/2024
Linda P. VERIFIED CUSTOMER
I was very pleased with the service. I wish I lived closer because the service you provided to me was excellent. Thank you so much!
1/5/2024
Fred B. VERIFIED CUSTOMER
Every thing went as expected
1/5/2024
Margaret B. VERIFIED CUSTOMER
Thanks
1/5/2024
Andrew D. VERIFIED CUSTOMER
Didn’t fix the window trim.
1/4/2024
Cathy F. VERIFIED CUSTOMER
Every one is very friendly
1/4/2024
Daniel S. VERIFIED CUSTOMER
Fantastic service as usual.
Special thanks to Rodney and Jeff for effectively managing service of my vehicles.
1/3/2024
Lawrence W. VERIFIED CUSTOMER
Lucien did a great job. Go Cardinals!
1/3/2024
William P. VERIFIED CUSTOMER
Had to wait 2.5 hours only to learn that the part needed for a safety recall repair needed to be ordered. The purpose of my scheduled appointment was known ahead of time. I should have been informed the part needed to be ordered when I checked in so I could have rescheduled and done more productive things than sit in the waiting room.
1/3/2024
Robert T. VERIFIED CUSTOMER
The service and time waiting was excellent.
1/3/2024
Jordan G. VERIFIED CUSTOMER
Rodney seems to rush your decisions. There was also no explanation given as to the severity of the particular problem that was encountered on my vehicle.
1/3/2024
Kathy M. VERIFIED CUSTOMER
Capable. Communicates clearly. Knowledgeable.
1/3/2024
Rebecca F. VERIFIED CUSTOMER
Picked up my new toyota Tacoma for first time and everything looked really good
1/1/2024
Michele R. VERIFIED CUSTOMER
The technician found that an oil pan cover was missing from a previous service by another Toyota dealer (in Las Vegas). This dealership lended no solution other than to replace an almost $500 part. The right thing to do would have been to call the dealership in Las Vegas to assist us with getting the part replaced because it was clearly not replaced by the Centennial Toyota dealership. I’m very disappointed that this independent dealership wouldn’t do more to resolve the issue. I will not be a returning customer for another vehicle purchase because this type of customer service is unacceptable.
12/30/2023
Dixie S. VERIFIED CUSTOMER
I trust Rodney completely.
12/29/2023
Mary F. VERIFIED CUSTOMER
Great service! Thanks!
12/29/2023
Louise F. VERIFIED CUSTOMER
I like working with the new service tech. He is polite and tells you actually what is happening with my truck. I will be using him as my advisor on my Tacoma. Thank you for taking care of my truck and me.
12/28/2023
Kimberly F. VERIFIED CUSTOMER
Staff very friendly, traveled an hour and a half though and didn’t get everything I needed today. Perhaps a little misunderstanding by the person who took my call. I called about three weeks ago to order a key as I wanted to be able to have two for my vehicle in case one got lost. I was prepared to purchase entire key and fob set. Doing the fob was under a recall which was a great surprise but I didn’t end up leaving with a a cut key. I Was able to order one but now have to go back to get it. Again, very friendly staff and very impressed with the dealership.