Lexus of Glendale Auto Repair Service

Jorge was attentive, personable and provided excellent customer service.

Everything was smooth as silk!

Love the quick service. Marco was excellent, thank you for having such great attentive staff.

I am very satisfied with the service that was provided by Lexus of Glendale. My deepest appreciation to the staff. On a separate note, I am very interested in the Lexus GX 550. However, I was not pleased to hear that the color option that I am interested in is considered a special order/purchase. This is not a negative on Lexus of Glendale. It is a point of contention with me. I will not allow Lexus to dictate to me how I spend my money.

Well done and attentive and kind

Thank you for the great service, Mark and all the team really workers diligently to provide an optimal experience! Much appreciated.

Background: On June 3, 2025, I brought my wife’s 2021 Lexus NX 300H in for a repair and 50K service. I have fully paid for both the repair and the service. Current Issue: The repair is still incomplete because one clamp and one hose are backordered. The service staff informed me verbally that these two parts are expected to arrive in July, and that I would be contacted to bring the vehicle back once they’re available for installation. I requested written confirmation of this pending repair from both the service advisor and the cashier. Although the service advisor promised to send documentation, I have not received anything. My concern is that there is currently no written record of the promised replacement of these two missing parts, despite the fact that I’ve already paid for them. I worry that, without documentation, the service department may forget or overlook this commitment. My Disappointments are 2 fold: 1. Lack of Documentation of Pending Repair: The service department failed to provide written confirmation of the parts that remain to be replaced. All I have is a verbal assurance, which puts the **** of proof on me. This creates unnecessary stress and uncertainty. 2. Poor Communication: When I dropped off the vehicle on June 3 at 7:45 AM, I was told it would be ready in two days. When I texted back on the second day, I was told it would likely be ready by day three. However, as of day ten, the repair still wasn’t complete. I was never proactively updated about the delays — I had to reach out each time for information. Eventually, the service department gave me a discount of the repair. Overall, I am happy the vehicle is drivable but I need documentation of pending repairs.

He is very professional and attentive to the needs required. As a Lexus customer, he always has the ideal answers and solutions for any questions. He is a phenomenal employee.

Staff was friendly and experience was easy

After they said they can handwash my car, picked my car still dirty. I mean just say No in the beginning so i wont expect.

Mark was absolutely wonderful, 100/100! He was very helpful and thoughtful of my current financial situation. He shared helpful information for what I need next, yet I didn’t feel pressured to get the additional services at this moment. I felt like he really cared and wasn’t trying to just sell me. That means a lot. I will definitely be reaching out to him for my next needed services. Thank you!!

Efficient and polite service. Thank you!

He was great!

Great service

No comments everything was good thanks

Unfortunately I had a very bad experience I had $320.00 end was stolen from the trunk of my car , I’m a cashier and that was my bank you have thief mechanic I used that money the day before I went to the dealer and the next day I went to work he only left all the coins I was gonna buy a Lexus the day after , but I changed my mine because I’m really piss off

Your services from the sale of the vehicle to the repair have been excellent. I am more than willing to do business again in the future.

I was very satisfied with the service and excellent customer service.

Hugo super Amazing.

Was Very helpful.