Joel maintained a courteous, friendly and professional demeanor. He informed me what was included in the regular service and suggested the alignment for m car for an additional price and reminded me that I have eight additional services that I paid for when I purchased my vehicle… which I probably forgot about. I appreciated the additional information…
Excellent service!! Kudos to Joel!
11/12/2025
Jonathan M. VERIFIED CUSTOMER
I request Danny when I call in because the level of service he provides is exemplary and his manner and attentiveness is above and beyond. He is a treasure and an asset to Lexus of Glendale and should be rewarded accordingly. My boss had a 1998 LS he refused to update and the company serviced it through Jim Falk and they gave it great care. They loaned me several cars as I serviced it but while excellent it was nothing like Lexus of Glendale’s service, but the loaners converted me to Lexus so I’m thankful for that so I’ve been coming to you for ten to fifteen years where my own cars originated. Employees like Danny keep me coming back and I’m thankful
11/12/2025
Paul B. VERIFIED CUSTOMER
Everyone was professional. Thank you.
11/12/2025
Terry R. VERIFIED CUSTOMER
Always a great experience!
11/12/2025
Izadi Family. VERIFIED CUSTOMER
Danny Mata was very helpful , kind and knowledgeable
I appreciate his expertise and will continue with having him as my service adviser
11/12/2025
Nathalie M. VERIFIED CUSTOMER
Randy was attentive, efficient and very professional. Thank you.
11/12/2025
Raffi M. VERIFIED CUSTOMER
Thank you Sergio
11/11/2025
Rebecca W. VERIFIED CUSTOMER
Sean was professional and timely.
11/11/2025
Agnes S. VERIFIED CUSTOMER
I'm satisfied with the service
11/10/2025
Brandon L. VERIFIED CUSTOMER
They were able to everything taken care of very quickly, ahead of schedule. I appreciated how communicative and helpful he was.
11/10/2025
Randolph Z. VERIFIED CUSTOMER
Excellent service and perfect score! Thanks for the top notch experience! Argenis is the best, give him a big raise and promotion!
11/10/2025
Arash N. VERIFIED CUSTOMER
Excellent service customer service
11/10/2025
Patricia G. VERIFIED CUSTOMER
A great costumer service!
11/10/2025
Rachelle S. VERIFIED CUSTOMER
Jorge and all of your staff are extremely helpful!
11/9/2025
Angelle H. VERIFIED CUSTOMER
Sean was wonderful. He was knowledgable, courteous and professional. He explained everything clearly. He was patient and I did not feel rushed.
11/9/2025
Sandra F. VERIFIED CUSTOMER
Mark Mejia provided excellent service! I am so very pleased with the support and communication I received from Mark while my car was being serviced at the GLENDALE LEXUS dealership. Thank you so very much, Mark!
Sandra R Flores
11/9/2025
Grace M. VERIFIED CUSTOMER
He was wonderful. Will provide the feedback when I receive the survey.
11/8/2025
Harry B. VERIFIED CUSTOMER
I did reply but here’s what I sent. I felt everyone was so polite and helpful. We purchased 4 or 5 lexus from GofL. I was disappointed with the car wash expecting the windows to not have spots probably due to the sprayer. I also asked-begged to have the inside front window to be cleaned but nope. There you yit!
11/8/2025
Kimberly M. VERIFIED CUSTOMER
Terrible customer service was provided. Randy was difficult to get a hold of during working hours. There was a lack of communication regarding which procedures were performed, and which parts I was actually being charged for. For example, multiple gaskets were charged to my account, but Randy did not communicate to me that they would be charged when we verbally went over the parts that needed to be purchased. Additionally, the inspection found that my tire pressure sensors needed to be replaced. This fell through the cracks, as Randy did not follow up on this after I had specifically requested to have them checked out. He must have seen that they were not covered by the warranty and failed to address the issue to me. It was not listed on the recommended parts list either, therefore I did not known that the issue was unaddressed. Also, paperwork was not returned to me regarding the work that was done and charged to my account, as well as what was covered under the warranty (the front desk staff did not return it to me after I lent it to them. This is a packet that had a yellow ticket on it). I paid way too much money to be treated so carelessly. 0/10 for customer service .