While the service advisor was friendly, it took way too long for me to have my scheduled, regular maintenance completed. My appointment was for 7:15am, and most of spaces in the maintenance garage were empty at that time. Despite that, it took nearly 3 hours for my 15,000 maintenance inspection to be completed, and over another hour for my suggested alignment to be completed.
When the appointment was made, I said that I would wait for my car and I said it again to the service advisor after I arrived. The mechanics seemed to have no sense of urgency in servicing my car, hence I had to wait for over 4 hours for a scheduled appointment that should’ve taken no longer than 1 1/2 hours, especially because I arrived early and before the later rush occurred.
10/25/2025
Charles W. VERIFIED CUSTOMER
Good service
10/25/2025
Hillard S. VERIFIED CUSTOMER
Erik was helpful and helped me learn some things about my Lexus that I didn’t know. As always, the service was completed within a reasonable time frame and charges were reasonable.
10/25/2025
Mary K. VERIFIED CUSTOMER
So far from all the service techs I’ve had to work with Mark was great! He listened to my issues with my car and took full control to accommodating my needs. When in the future I need more assistance with my car I would like to request Mark to be my agent. Thank you again for everything.
10/25/2025
Daniel B. VERIFIED CUSTOMER
Angenis was amazing and I appreciate all his assistance and expert advice.
10/25/2025
Timothy Y. VERIFIED CUSTOMER
Na
10/25/2025
Theodore F. VERIFIED CUSTOMER
Great service and professionalism provided by Danny.
10/24/2025
Jenik M. VERIFIED CUSTOMER
I was very pleased with service
10/24/2025
Charles N. VERIFIED CUSTOMER
Efficient and helpful service. Sergio and car loaner was very easy to handle.
10/23/2025
Stephanie B. VERIFIED CUSTOMER
Danny had great customer service.
10/23/2025
Maureen S. VERIFIED CUSTOMER
Erik was great. Parts dept needs to be more on the ball
10/23/2025
Oyunbayar B. VERIFIED CUSTOMER
We had great service
10/23/2025
Payroll I. VERIFIED CUSTOMER
Service Manager, Tony Chavez, was very helpful, and extremely professional. My experience at Lexus of Glendale was confirmation that I made the correct decision to switch from Newport to Glendale! Thank you!
10/23/2025
Christian B. VERIFIED CUSTOMER
Danny was great! Was completely satisfied.
10/23/2025
Daniel X. VERIFIED CUSTOMER
Amazingly smooth service!! Appreciate the efficiency
10/22/2025
Eric C. VERIFIED CUSTOMER
He was great ????
10/22/2025
Mike N. VERIFIED CUSTOMER
Quick & easy! From setting appointment, to responsiveness and great customer service from inside staff too.
10/22/2025
Marjorie V. VERIFIED CUSTOMER
I was amazed at the immediate attention given to the window issue in my car . I was so fortunate to have Danny Mata available to assist me. His demeanor and knowledge gave me confidence in bringing my car into the Lexus Service Department. I’ve been a part of the Glendale Lexus family since 2006 and never had a complaint of the service.I wish to thsnk Danny for his due diligence in having my car checked out therefore found the need for front brakes repaired. Thank you Danny & Service personnel…I really feel you saved my life by identifying the brake issues.
My husband is a school teacher and would give students with exceptional essays a ✔️++. My grade Danny and Service personnel is ✔️+++
Marjorie V
10/22/2025
Christopher M. VERIFIED CUSTOMER
Great experience!
10/22/2025
Ana S. VERIFIED CUSTOMER
Definitely Lexus and Glendale are the best dealerships,
Thank you so much for the great services.