when I made the appointment, I said I would need a loaner car but when I arrived, there were none left. That seems unacceptable.....
On a different note, I was very satisfied with my service rep Tony.
12/7/2025
Margarita M. VERIFIED CUSTOMER
My experience was excellent. He was very helpful and this is the second time that he helped me. He has excellent area of work. I definitely recommend him. He’s very detailed. His help is appreciated.
12/6/2025
Neal R. VERIFIED CUSTOMER
Quick, friendly, easy
12/6/2025
Ante T. VERIFIED CUSTOMER
Jorge Navarro provided excellent service, as usual.
12/6/2025
Michael R. VERIFIED CUSTOMER
I had a very excellent experience and was very pleased with the attention to detail that the team provided
12/6/2025
Wendy R. VERIFIED CUSTOMER
This experience was not great.
When I first drove up, there was one car very far back and a lot of room up front where I always pull up for service. Thinking that car was waiting for someone (near door to lobby) I pulled up to the area next to the service offices. A guy came over and reprimanded me in a nasty tone“ why are you here? Why didn’t you stay behind that car back there? There’s a line you know” I said why are you yelling at me? I didn’t know. Anyway he set a really nasty tone which put a damper on the whole thing ahead. Someone said his name was “ withman”. Everyone else was nice. Then I was told out would be 3 hours so I said I’d wait because sometimes when I wait they go fast. Well I waited for 4 and a half hours. I finally said something and they tried to hurry up a bit.
Anyway not the greatest experience.
12/6/2025
Yee B. VERIFIED CUSTOMER
None
12/6/2025
Gegui D. VERIFIED CUSTOMER
GD
12/3/2025
Christi O. VERIFIED CUSTOMER
The team was great! What is needed to fix my car is outside my funding availability at this time. Argenis and his manager went above and beyond.
12/3/2025
Nneze C. VERIFIED CUSTOMER
I was also helped by another service advisor after Tony left.
He was very helpful
11/30/2025
Anush A. VERIFIED CUSTOMER
Great service
11/29/2025
Robert C. VERIFIED CUSTOMER
Thank you - he did a terrific job
11/29/2025
Alicia C. VERIFIED CUSTOMER
Excellent customer service
11/27/2025
Michelle L. VERIFIED CUSTOMER
He was awesome excellent customer service!!
11/26/2025
Page H. VERIFIED CUSTOMER
I initially spoke w/Erin (sp?) in service; he got me an appt immediately (same day). I was greeted by Erik when I arrived. He was polite & thorough and explained all my service options. I asked about new tires and a young man came in within 2 minutes to show me 3 brands of tires and prices.
Erik texted me about my battery needing to be replaced and quoted a price including a sale option. Everyone I spoke with or interacted with at Lexus of Glendale was efficient, nice, took care of my car quickly and now my 2019 rx450h is running like a brand new vehicle. Thanks!
11/26/2025
Lorrie R. VERIFIED CUSTOMER
My coupon for an oil change was not honored. Will consider going back to Keyes Lexus in Van Nuys for my car service in the future.
11/26/2025
Jennifer L. VERIFIED CUSTOMER
Sean is very professional, courteous and easy to reach out thru text regarding my car updates.
11/26/2025
Alma V. VERIFIED CUSTOMER
Danny is very nice ,polite and accomodating! Explained clearly things i asked. Hopefully hr will still be there on my next service. All staff are friendly! Thank you and happy holidays