After buying a vehicle from this place, I expected to be treated like family and thought loyalty was a big thing to Lexus. However, I have learned that Glendale is not at all like my previous Lexus dealerships I have purchased from. When I choose to buy my next Lexus, it will not be from Glendale because your dealership does not care about the customer, just the money and rushing through everything. The service has gone down greatly at this location!
12/22/2025
Gilda D. VERIFIED CUSTOMER
Chris is very attentive and customer satisfaction oriented. He is very helpful and a man of his word
12/21/2025
Sean P. VERIFIED CUSTOMER
The service was fast and efficient. The customer service rep was professional and knowledgeable
12/21/2025
Pamela W. VERIFIED CUSTOMER
All was perfect!
12/21/2025
Charles B. VERIFIED CUSTOMER
I don't understand the point of an appointment system if anyone can bring their car in any time and receive the same service.
I recommend Lexus of Glendale implement an expedited service line for appointments only. (Glendale Ford does this.)
Also, vehicles with service appointments should be given priority and not have to wait over 24 hours to have a general service done.
Thank you for considering.
12/21/2025
Gregory C. VERIFIED CUSTOMER
We are excited that you were completely satisfied with your recent service experience with Danny Mata. You should receive a survey in the next couple of days from the manufacturer, we would appreciate your additional feedback on a job well done. Thank you!
Your comments:
12/21/2025
Mercedita B. VERIFIED CUSTOMER
Tony is very amazing , friendly and courteous
12/21/2025
Edwin O. VERIFIED CUSTOMER
Great service!!!
12/21/2025
Tawanda P. VERIFIED CUSTOMER
Sean did a great job and was communicative regarding gym vehicle!
12/20/2025
Sonya P. VERIFIED CUSTOMER
Thank you he was very professional
12/20/2025
Hector P. VERIFIED CUSTOMER
Great staff and very welcoming.
12/20/2025
Gohar A. VERIFIED CUSTOMER
Timely, professional service.
12/19/2025
Joanna O. VERIFIED CUSTOMER
Always a great, simple and smooth experience with Tony and the entire Lexus team
12/19/2025
Belinda L. VERIFIED CUSTOMER
Totally satisfied with the service I received today!
12/19/2025
Catherine S. VERIFIED CUSTOMER
Good service
12/18/2025
Rosa P. VERIFIED CUSTOMER
He was friendly and asked many questions to understand my concerns.
12/18/2025
Sergei K. VERIFIED CUSTOMER
Thank you very much, you did a great job. Everything is fine. Everything was checked, everything was done well and on time. Everything is excellent. Thank you very much for your work.