Communication was lacking. I brought my newly purchased TX 500h in to have the additional accessories I purchased to be installed this past Wednesday 1 week ago. I was told the car should be done in 1 or 2 days. 2 days went by, I did not hear from my service adviser, Mark. I called on Friday and was told someone will call me back. No one did. Mark did call on Saturday and left a message that the car won’t be ready until next week, because of missing part. Again no body called on Monday or Tuesday this week. I had to call late yesterday afternoon. Finally someone left me message that the car is ready this morning, one week later.
It looks like you are way too busy to give clients like me the attention and courtesy I should have expected. I will bring my future business to another dealer.
11/14/2025
Kristine H. VERIFIED CUSTOMER
Thanks a lot for taking care of my car and me)
11/13/2025
Priscilla K. VERIFIED CUSTOMER
Sean had great attention to detail and was extremely knowledgeable about the services I needed on my vehicle. He quickly and accurately addressed my questions and concerns and made the entire process so intuitive and easy! When I think of five star, white glove service that would be expected from a dealership, Sean perfectly executed that. Thank you Sean; I will be back in 5,000 miles!
11/13/2025
Brian L. VERIFIED CUSTOMER
Tony was very friendly and communicative. The wait was a little bit longer than anticipated, but he was gracious and transparent about the delay. Also appreciate that he explained to me the rough cost for the next service (so that i can budget for it).
11/13/2025
Helen E. VERIFIED CUSTOMER
Randy was professional, informative and very helpful. Very grateful thank you
11/13/2025
Mariann N. VERIFIED CUSTOMER
Everyone is very nice and helpful Lexus Service department
11/13/2025
Holly H. VERIFIED CUSTOMER
Danny became my service consultant after my trusted consultant Jerry Temores left. I am so pleased with the consistent superb service from Danny the last couple visits … he is now my new “go to” consultant. He is professional, knowledgeable and very service oriented … he always has a great attitude and so pleasant to work with, and especially when the service price tag is higher than expected. This is a true gift and Lexus of Glendale is lucky to have this young, exuberant and positive employee as part of the service staff. Great job on this hire, Chris!
11/13/2025
Christopher F. VERIFIED CUSTOMER
Thanks.
11/12/2025
Marlyn P. VERIFIED CUSTOMER
Joel maintained a courteous, friendly and professional demeanor. He informed me what was included in the regular service and suggested the alignment for m car for an additional price and reminded me that I have eight additional services that I paid for when I purchased my vehicle… which I probably forgot about. I appreciated the additional information…
Excellent service!! Kudos to Joel!
11/12/2025
Jonathan M. VERIFIED CUSTOMER
I request Danny when I call in because the level of service he provides is exemplary and his manner and attentiveness is above and beyond. He is a treasure and an asset to Lexus of Glendale and should be rewarded accordingly. My boss had a 1998 LS he refused to update and the company serviced it through Jim Falk and they gave it great care. They loaned me several cars as I serviced it but while excellent it was nothing like Lexus of Glendale’s service, but the loaners converted me to Lexus so I’m thankful for that so I’ve been coming to you for ten to fifteen years where my own cars originated. Employees like Danny keep me coming back and I’m thankful
11/12/2025
Paul B. VERIFIED CUSTOMER
Everyone was professional. Thank you.
11/12/2025
Terry R. VERIFIED CUSTOMER
Always a great experience!
11/12/2025
Izadi Family. VERIFIED CUSTOMER
Danny Mata was very helpful , kind and knowledgeable
I appreciate his expertise and will continue with having him as my service adviser
11/12/2025
Nathalie M. VERIFIED CUSTOMER
Randy was attentive, efficient and very professional. Thank you.
11/12/2025
Raffi M. VERIFIED CUSTOMER
Thank you Sergio
11/11/2025
Rebecca W. VERIFIED CUSTOMER
Sean was professional and timely.
11/11/2025
Agnes S. VERIFIED CUSTOMER
I'm satisfied with the service
11/10/2025
Brandon L. VERIFIED CUSTOMER
They were able to everything taken care of very quickly, ahead of schedule. I appreciated how communicative and helpful he was.
11/10/2025
Randolph Z. VERIFIED CUSTOMER
Excellent service and perfect score! Thanks for the top notch experience! Argenis is the best, give him a big raise and promotion!