Sometimes taking your car to the dealership is like going to the dentist something you don’t look forward to but something you know you gotta do.
Tony makes this experience so much easier and less stressful. It’s like having a friend making sure that you are being taking care of.
When I schedule maintenance I try to work around Tony’s schedule to be sure he will be service advisor.
Be sure Lexus that you realize what a valuable employee you have in Tony
11/1/2025
Mayuri M. VERIFIED CUSTOMER
Glad to have Tony back!
11/1/2025
Gabriel G. VERIFIED CUSTOMER
Professional. Caring
11/1/2025
Shirley W. VERIFIED CUSTOMER
Services were done as requested and in a timely manner. My car was returned after a very nice car wash. Thank you.
11/1/2025
Wesley C. VERIFIED CUSTOMER
I asked for my suspension to be checked because of a noise on the front drivers side. My concern was not addressed.
11/1/2025
Fred B. VERIFIED CUSTOMER
Sean was exceptional. He was personable, pleasant and knows what he is doing. Everything went very smoothly.
11/1/2025
Myrna L. VERIFIED CUSTOMER
jorge has always provided great service
11/1/2025
Carolyn B. VERIFIED CUSTOMER
Thanks much for the fast, friendly and efficient service. The inspection report is very helpful, too.
11/1/2025
Jenny K. VERIFIED CUSTOMER
He was very attentive & professional
11/1/2025
Sharon S. VERIFIED CUSTOMER
I must also say that Sergio is and was wonderful, helpful, professional and warm.
10/31/2025
Roland D. VERIFIED CUSTOMER
Eric when the extra mile when dealing with mechanical needs.
10/31/2025
Zaven K. VERIFIED CUSTOMER
Very satisfied
10/31/2025
Imelda B. VERIFIED CUSTOMER
Argenis ensured I was notified every step of the way and I truly appreciate it. I appreciate great customer service.
10/30/2025
Lloyd D. VERIFIED CUSTOMER
Always happy with your service!
10/30/2025
Talia S. VERIFIED CUSTOMER
I was not satisfied with the outcome of my recent service visit. Vehicles today are complex and require technicians who can think critically beyond what the diagnostic scanner indicates. In my case, there was a clear issue that developed after a battery installation, yet it was not properly considered as a possible cause. I expected more thorough problem-solving and accountability from the Lexus service team.
10/30/2025
Tim S. VERIFIED CUSTOMER
I am very happy to be able to fill out this survey and comment on Danny Mata. I have been a Lexus customer for years, and have purchased and referred others to Lexus, who have in turn purchased vehicles. I want to say that many of the service representatives have been extremely nice, but I have to honestly say not all were forthright as to what they recommended, as I have on occasion found out that some of what was said was not accurate. At one time, I was going to pursue service elsewhere. Danny Mata brought it all back to me in a positive way. He has always been genuinely caring about our needs and service and has always been straightforward and honest. He is one of the reasons I decided to stay and receive service at your local dealership. I think he should be commended as he is an excellent representative for your company. And because of him, at least for me, persuaded me to remain a Lexus customer. Please give extend my thank you to Danny as I believe everyone should operate with he care and commitment that he has for his customers.
10/30/2025
Nollie M. VERIFIED CUSTOMER
Great job as always????????????
10/30/2025
Annie L. VERIFIED CUSTOMER
He was awesome with his service.
Thank you.
10/30/2025
Jonathan B. VERIFIED CUSTOMER
I really think you guys charge too much. I requested lower prices to match rates commensurate with other options based on quoted I had gotten from others in the area. Although minor discounts were provided, they were nowhere near enough to get my return business. Thank you