Jorge is the best! He recently started assisting me after Jerry left and I thought I was not going to be able to get the excellent service I received previously but I was wrong. He made me feel very well taken care of and made me feel at ease. Lexus is lucky to have him!
9/30/2025
Knarik S. VERIFIED CUSTOMER
Thank you to Erik Ucelo and Chris Garabedian for always going above and beyond for my family and our Lexus needs. We are very grateful.
Best,
The Sharamatyan Family
9/29/2025
Fatima R. VERIFIED CUSTOMER
All concerns or questions were answered. Broken down into details, fast, & efficient.
Thank you.
9/29/2025
Alex Y. VERIFIED CUSTOMER
Great, fast service. Honest answer and efficient. Thank you.
9/29/2025
Nollie M. VERIFIED CUSTOMER
Commendation for Chris and Danny
I’d like to recognize Chris (Service Manager) and Danny (Service Advisor) for their outstanding service while handling the necessary corrections on my Lexus ES 350.
Chris’s leadership and attention to detail ensured everything was completed flawlessly, and Danny’s clear guidance made the process smooth and worry-free. Together they went above and beyond to keep my vehicle in top condition.
I am giving them the highest rating in my customer review and will also reach out to Lexus Corporate to personally commend their exceptional service.
—Nollie
9/29/2025
Raymond N. VERIFIED CUSTOMER
The service was excellent as always!
9/28/2025
Josephine C. VERIFIED CUSTOMER
I went to pick up my car and discovered a break on my tail light on the drivers side which probably occurred before I took the car to the shop and all I wanted was a quotation for installation of the tail light. The cost of buying it was $741 including tax and installation was $278 but in order to get a discount on installation I was supposed to speak to the boss,Chris. Mr Chris was extremely busy helping others or talking to someone on the phone and I was just standing out there asking for help but everyone appeared so busy or not available to help at all until a kind gentleman Mark Mejia tried to help me out, but I still didn’t get the discount I thought I would get especially being a loyal Lexus customer for over 12 years. They just seemed too busy really, I left feeling dissatisfied but otherwise the service of the car was good.
9/27/2025
Jack S. VERIFIED CUSTOMER
I’m a happy customer
9/27/2025
Barbara B. VERIFIED CUSTOMER
Everything was exceptional. Jorge was incredible….so helpful and everything went so smoothly.
9/27/2025
Tom K. VERIFIED CUSTOMER
Hugo was knowledgeable, pleasant and helpfull. I was 100% satisfied with my experience with the Glendale Lexus service.
9/26/2025
Janet C. VERIFIED CUSTOMER
Please make sure to follow up with a call or text confirming the car is ready in the future. Not sure if it was a system glitch. Greatly appreciate the great service!
9/26/2025
Raghida K. VERIFIED CUSTOMER
Very good
9/26/2025
Elizabeth K. VERIFIED CUSTOMER
Yes, it was exceptional. I think the electronics technician has finally fixed my problem. I'm very happy.
9/26/2025
Seabo K. VERIFIED CUSTOMER
Thank you very much very satisfied. Service manager, and also Tony .
9/26/2025
Tammy R. VERIFIED CUSTOMER
Upon and Beyond Excellent Customer Service.
Gold Status Service.
9/26/2025
Mee Ran. VERIFIED CUSTOMER
Good
9/25/2025
Sean K. VERIFIED CUSTOMER
I don’t think I will be able to purchase a car for a while or ever. The day the car no longer can be driven, I will stop using a car altogether. I financially can’t. I don’t foresee buying a car ever in the future regardless of brand. The customer service was good if that is what you are curious about.
9/25/2025
John Y. VERIFIED CUSTOMER
1. Had to get a transmission reset on a gx550 with 400 miles/it was performed
2. Asked to get the s flow programmed to be off. Online forums indicated that it was no issue and many dealers could it easy. Someone came and hooked up a laptop and claimed the issue was resolved. It was not
3. Ask to see if traffic jam assist was working as I could not engage. Hugo reported there was no “traffic” to test it
4. After my car was ready had to wait 30 mins
So not satisfied at all. Had been to Keyes and decided to try you all. Probably won’t do that again
9/25/2025
Alan F. VERIFIED CUSTOMER
As always it was efficient and well explained.
Sean did a great job and your entire team is well trained in customer service.
9/24/2025
Heidi L. VERIFIED CUSTOMER
Sean was very helpful when I had issues with my proof of insurance. He eventually had to call me an uber but that was a great solution. He also finished my service quickly so that I could pick up my child from daycare on time.