Mark tried to up-sale me on services before even looking at the history of my car or examining the car itself. These services would have been over $800 the price for my oil change and tire rotation. Also, after looking at my car’s history with this dealership, he realized I was mostly up to date on services, so he was trying to up sell me on unnecessary services. Once I got my car back, it was also found that only one thing needs to be addressed down the line, not the long list of unnecessary, over priced services he tried to sell me on. While I would use this dealership again given the past amazing service here, I would appreciate never working with Mark again.
9/27/2024
Amy L. VERIFIED CUSTOMER
Jorge was pleasant and helpful.
9/27/2024
Christopher D. VERIFIED CUSTOMER
Jorge was very accommodating and helpful. Very satisfied with the awesome service
9/27/2024
Chris L. VERIFIED CUSTOMER
110 %
9/27/2024
Sheila N. VERIFIED CUSTOMER
My car was ready sooner than I expected. It was washed and ready for pickup.It drives so smooth.
9/27/2024
Mirna G. VERIFIED CUSTOMER
Best service I have received. Happy to have chose a Lexus.
9/27/2024
Angel T. VERIFIED CUSTOMER
Argenis Escobar-Hernandez was respectful and answer all my questions i had. He makes sure his customers are satisfied and that makes the company looks good ????
9/27/2024
Phillip D. VERIFIED CUSTOMER
Erik provided professional service
9/26/2024
Sanito D. VERIFIED CUSTOMER
Thank you
Excellent
9/26/2024
Paul G. VERIFIED CUSTOMER
Mitchell Seibert was outstanding. You have a great service associate on your hands that made sure I was taken care of.
9/26/2024
Hong Cho. VERIFIED CUSTOMER
Good job
9/26/2024
Proserpina A. VERIFIED CUSTOMER
Efficient, informative, courteous...but my Samsubg S23 plus cannot connect via Bluetooth to the dashboard, even with help from Lexus customer service representative.
9/26/2024
Nina A. VERIFIED CUSTOMER
The service was amazing: professional, polite and knowledgeable. That’s why I prefer to drive from Van Nuys to Glendale, the Lexus of Glendale is the best!!! Thank you ????
9/26/2024
. L. VERIFIED CUSTOMER
I had a 15% coupon for 60K service. I asked the rep if Lexus Glendale if this coupon can be used as a price match. After checking he said it could and asked me when I scheduled my appointment which was irrelevant and he should have that information. When I received the invoice, the amount was higher than a 15% discounted amount. When I asked, he said it was due to taxes. Additionally the work statement said that all 4 tires were filled to 35psi when the recommended cold tire pressure for ES350 was 33psi. I told the rep and he said he would have this corrected. This was a gross mistake. I expected mechanics at the dealer to know the appropriate tire pressure. When I reviewed itemized invoice, the discount was $55 off of the $598 service which was a 9.1% discount. When I asked the woman at the front desk she said she didn’t know and kept saying it’s 15% discount which it clearly wasn’t. She then called the rep and he pulled out his calculator to show me 15% of $598 was $89. He then changed the invoice. I expected service at the Lexus Glendale to be accurate and top notch because I’ve been taking my car there since owning it. Today’s service fell severely short of previous service visits.
9/26/2024
Aurora M. VERIFIED CUSTOMER
Gerardo did an excellent job in my car . You need more employees like him. Thank you also to Jerry he’s very nice and kind manager . You need people ( employees) like them. Kudos to Lexus Glendale
9/26/2024
Dalia B. VERIFIED CUSTOMER
Even with an appt, couldn't check vehicle until next day. Danny did a good job trying to help me.
9/26/2024
Jenny K. VERIFIED CUSTOMER
The most services are fine
My car 15000 miles check up service &
I replied one tire
I believe everything check up
but I see the front tire still less
air .. as before your service.
9/26/2024
Nidia D. VERIFIED CUSTOMER
Jerry was super helpful and knowledgeable. It was a pleasure meeting him and i will for sure be going to him again soon.
Thank you for a great experience!
9/26/2024
Marcus G. VERIFIED CUSTOMER
Loaner took hours to receive, making me late to an incredibly important meeting.