I was informed my vehicle was ready for pickup and then had to wait 40 minutes once I arrived to the dealership.
10/6/2024
Brian P. VERIFIED CUSTOMER
Excellent service as always
10/6/2024
Zohrab M. VERIFIED CUSTOMER
It was amazing service and very honest explanation for the job. I will recommend my all friended and family to come Glendale Lexus and trust their cars to you guys. Thank you for your service.
10/6/2024
Karen S. VERIFIED CUSTOMER
Great job!
10/6/2024
Janet D. VERIFIED CUSTOMER
Danny is great, always satisfied with my vehicle services :)
10/6/2024
Alek H. VERIFIED CUSTOMER
Everyone was good but bre the receptionist who set up my service was the best part.
10/6/2024
Alison-Jane R. VERIFIED CUSTOMER
Service at Glendale is by far superior and Santa Monica should get a lesson in what customer service is.
10/5/2024
Robert R. VERIFIED CUSTOMER
He was courteous and explained what was wrong with the car when asked.
10/5/2024
Randall W. VERIFIED CUSTOMER
None
10/5/2024
Bettina D. VERIFIED CUSTOMER
Satified
10/5/2024
Thong H. VERIFIED CUSTOMER
Mitch is very helpful and is mindful of my need..
10/5/2024
Lorrie R. VERIFIED CUSTOMER
Thank you, Gerry
10/5/2024
Raymond L. VERIFIED CUSTOMER
Argenis Escobar Hermandez was excellent help in professional manner. ,
10/5/2024
Jennifer W. VERIFIED CUSTOMER
The only reason I continue to bring my car back to Glendale of Lexus is because of Danny Mata. I recently had work done and the bill was $3,000; I got into my car and lights were on...one of your service people (not Danny) conveyed a response indicating that I probably needed more work done. Danny stepped up and took ownership and said this should not be happening. He is a perfect example of being customer centric and a great reflection of the Lexus brand. I now will only work with Danny.
10/5/2024
Hasmik B. VERIFIED CUSTOMER
Fro the service should have take 2 - 3 hours I wasn’t happy waiting 4.5 hours.
10/5/2024
Jocelyn J. VERIFIED CUSTOMER
The check-in was disorganized. I had to ask to be checked in. No one except the person moving my car to the garage was friendly and actually greeted me.
10/5/2024
Greta M. VERIFIED CUSTOMER
I was very satisfied with my services and Jorge Navarro
10/5/2024
Maria G. VERIFIED CUSTOMER
As always, great customer service!
10/5/2024
Rina A. VERIFIED CUSTOMER
Mike was my service adviser and he is amazing and so helpful
10/5/2024
Doris K. VERIFIED CUSTOMER
excellent service, Jorge and staff assisted in a very professional manner.