I was given a car that had stains on the driver side door when I signed my new lease. I was told when I bring in the car for the coating that it would be cleaned. It was not. Frankly regretting doing business with Lexus of Glendale. I won’t make that mistake again moving forward.
12/8/2024
Martin B. VERIFIED CUSTOMER
Thank you!
12/8/2024
Kristine M. VERIFIED CUSTOMER
Edgar was pleasant & kind, gave excellent service!
12/7/2024
Sophie P. VERIFIED CUSTOMER
Friendly and efficient!
12/7/2024
Odena A. VERIFIED CUSTOMER
Very good
12/7/2024
Emmery T. VERIFIED CUSTOMER
It was one of the best experiences I had at a car service. All the employees were very helpful. They made me feel comfortable being there.
12/7/2024
Frank K. VERIFIED CUSTOMER
Lexus Glendale service was efficient and professional. Free use of a Lexus rental while our car was being serviced made the experience convenient.
12/7/2024
Elizabeth A. VERIFIED CUSTOMER
Excellent job
12/7/2024
Dawn C. VERIFIED CUSTOMER
I waited in the customer service area while my car was being worked on. I didn’t mind doing this as I was working. I was promised the car at 11 AM. I was pleasantly surprised at 10:12 AM to receive a text that my car was ready and I should proceed to the cashier. I did so. Then I went outside to collect my car. It took 30 minutes until I actually got my car. My understanding is the delay was the notification was sent when my primary service was complete but the car was in the car wash.
Change in practice is necessary. The text to the customer should not come until the car is actually ready to be picked up. I wasted 30 minutes of my time waiting where I could’ve continued working. In the end, I got my car before the 11 AM promised time but I wasted 30 minutes.
12/7/2024
Cherie C. VERIFIED CUSTOMER
Good service
12/7/2024
Inhae A. VERIFIED CUSTOMER
The mechanic who assisted with my car was very helpful, but the advisor not so much.
The advisor was absent and did not provide adequate information regarding solution my questions when I was there to pickup my vehicle.
12/7/2024
Catherine S. VERIFIED CUSTOMER
Jorge was fantastic. He went the extra mile for me and was very helpful and professional.
I’ve been taking my vehicle to Longo after this excellent experience I’ll switch back to LEXUS of Glendale.
Thank you Jorge.
12/7/2024
Yvette K. VERIFIED CUSTOMER
Sergio did great job.
12/6/2024
Elaine O. VERIFIED CUSTOMER
Excellent!
12/6/2024
Wendi V. VERIFIED CUSTOMER
Argenis was friendly and informative.
12/6/2024
Alba F. VERIFIED CUSTOMER
It was an easy and smooth service. Well coordinated by service department.
12/6/2024
Mike M. VERIFIED CUSTOMER
Thanks Lexus of Glendale
12/6/2024
Jason A. VERIFIED CUSTOMER
He did a great job!
12/6/2024
Artur S. VERIFIED CUSTOMER
Mitch was amazing, and he worked with me as best possible. The only thing that dissatisfied me was being told that my car had been driven, and upon being returned to me, the car had been washed in semi rainy weather, but there was no gas in it.
12/6/2024
Gevorg M. VERIFIED CUSTOMER
Mark is a great guy prob the best and one who really taking care have to come again to adjust couple things not working seat memory and bucke system noises