I was told that I needed 2 new front tires. I agreed to purchase them. My car was supposed to be ready at 1:00 pm (I dropped it off at 9:45) because I had a 3:00 doctor’s appointment. They didn’t start working on it till 2:00. At 2:15 I received a call that tires they advised me were in stock were not and they wanted to keep my car till Friday. Although I had a loaner, it was inconvenient for me to return. I told Danny to forget installing the tires and I would pick it up after my doctor's appointment. He called me back shortly thereafter and advised me that they would install slightly more expensive tires at the cost of the tires I chose. While I appreciate it, I was greatly inconvenienced that the car wasn’t ready until hours later than promised. Also, when I picked it up, the maintenance light was on, Danny left and I had to find someone to fix it.
11/28/2024
Igmedio R. VERIFIED CUSTOMER
Highly satisfied
11/28/2024
Isabel S. VERIFIED CUSTOMER
He was super helpful and very patient with me!
11/28/2024
Zenaida C. VERIFIED CUSTOMER
Excellent costumer care.
11/28/2024
Jeanpierre M. VERIFIED CUSTOMER
Excellent service and very nice interaction with Edgar. Thank you for a job well done
11/28/2024
Virgilo C. VERIFIED CUSTOMER
Thanks to Jorge, he is a professional.
11/28/2024
Roobina H. VERIFIED CUSTOMER
Thank you for your great service, very quick and easy.
11/28/2024
Sean D. VERIFIED CUSTOMER
Thank you.
11/28/2024
Richard H. VERIFIED CUSTOMER
Very helpful
11/28/2024
Charlie K. VERIFIED CUSTOMER
Thank you Edgar great job
11/28/2024
Marina K. VERIFIED CUSTOMER
Excellent service, Thank you Edgar
11/28/2024
John I. VERIFIED CUSTOMER
Edgar was very efficient and made my service experience enjoyable.
11/27/2024
Camilo B. VERIFIED CUSTOMER
Excellent work.
Thank you for the loaner. Made for an easy process of planning and dropping the car at you dealership. Certainly will continue to visit Lexus of Glendale!
11/27/2024
Barry K. VERIFIED CUSTOMER
Thank you
11/27/2024
John L. VERIFIED CUSTOMER
Mr. Seibert is a knowledgeable professional that saves time and is efficient in his duties….
He adds value to his organization and Lexus by being present, concise, and executes requests with a smile…. Amazing customer service, although we were not able to duplicate the concern in shop - the entire Lexus team was really professional and did a fabulous job at providing the best possible customer service…