They rushed me back to return the loaner. I’ve never had an issue with Lexus before and I was in shocked that they told me they needed the loaner asap because they are short on loaner vehicles even though I had a family emergency where my mom had dislocated her hip and I was caring for her all I asked for if they could give me a week because my brother couldn’t come from Vegas the next day because he was finishing a job out there. I really wish this Lexus Dealership would’ve been a bit more understanding. I won’t be returning here for any service because of the fact that they weren’t compassionate.
12/12/2024
Erik H. VERIFIED CUSTOMER
Mitchell Seibert was very helpful anf knowledge. He has great costumer service skills and well communicator. I highly recommend him and look forward to working with him again.
12/12/2024
Anna T. VERIFIED CUSTOMER
Argenis was very helpful from start to pick up of vehicle. He explained in detail what was required and answered my question to determine what urgent fixes. Very pleasant and accommodating to work with!
12/12/2024
Frederick S. VERIFIED CUSTOMER
I was indeed completely satisfied with every aspect of my recent service experience at Lexus Of Glendale. From the person who called me to alert me but by maintenance session was coming due, to the scheduling of the service and setting up a loaner, to working with Danny, the service rep, Who couldn’t have been more professional, courteous, helpful and thoughtful, I could not have asked for more. Denny was also helpful in discussing an alignment as well as fresh brakes for the front of the vehicle. Again, the whole experience was all I could hope for. A great experience.
12/12/2024
Marlene H. VERIFIED CUSTOMER
He did a great job. The place was busy and it took longer than it should have but Edgar had little to no control of that.
12/12/2024
Se K. VERIFIED CUSTOMER
He has given me a best explanation and follow up.
12/12/2024
Gregory G. VERIFIED CUSTOMER
My vehicle was ready when Danny Mata said it would be. I was in and out
smoothly and quickly. Overall great customer service!
12/12/2024
Alexander Z. VERIFIED CUSTOMER
Great job.
12/12/2024
Gladys Q. VERIFIED CUSTOMER
Danny is an absolute pleasure to work with. He’s professional and kind and completely approachable. He has qualities that facilitate trust and rapport with clients.
I will continue to come to this Lexus thanks to Danny and the team.
12/12/2024
Charles F. VERIFIED CUSTOMER
Very nice, everything was good
12/12/2024
Okeefe Family. VERIFIED CUSTOMER
Jorge did good! Appreciate his service
12/12/2024
Marina K. VERIFIED CUSTOMER
Thank you
12/12/2024
Byung L. VERIFIED CUSTOMER
Sergio was excellent service man.
12/12/2024
Barbara P. VERIFIED CUSTOMER
excellent job!! Danny did everything right plus more. I was extremely satisfied — friendly, knowledgeable, didn’t rush me, answered all my questions, helpful. Lexus of Glendale has always had great personnel who are not pushy & know what they are doing. I want Danny from now on. He’s the best!
12/12/2024
Jeannette C. VERIFIED CUSTOMER
It took too long. There may have been a good reason. I must add—-I come to Glendale Lexus to have my car serviced (even tho I live MUCH closer to B H Lexus because you service dept is much superior
12/12/2024
Jack K. VERIFIED CUSTOMER
The service was excellent
12/11/2024
William R. VERIFIED CUSTOMER
I was treated well and arranged rides for me to and from home
12/11/2024
Abtin Y. VERIFIED CUSTOMER
Mark was amazing at helping me get my service done on time.