I really appreciate Geraldo, the service done on my car, the loaner car and that the exterior of my car was washed. I was just a little disappointed that the interior wasn’t vacuumed or wiped down. I’m probably just spoiled because I believe it’s been done in the past. Also a little disappointed that there were no new key fob covers or license plate covers available; both of mine are pretty in pretty bad shape. No worries, I will go online and see if I can find something there.
Thank you!
7/20/2025
Lisa W. VERIFIED CUSTOMER
The service was impeccable! Appreciated the loaner car, the lounge and the washed car after the service.
7/19/2025
Virginia A. VERIFIED CUSTOMER
Thank you.
7/18/2025
Gary M. VERIFIED CUSTOMER
Communication during the service visit was poor. I dropped the car off at 7:15, and was told the car would be done later in the afternoon. At 2 P
M I called to see if the car might be ready, because I was going to be in the neighborhood. I got an automated voice response saying all technicians were busy but they would respond to a text. I then received an automated text asking if I had any questions about the car, and if so please text them at this number. I texted back, "is my car ready." By 3PM I had not received any response in an hour so I stopped by the service department. And, I was told the car was not ready and would be ready until 4:30. I mentioned I had not received any texts or emails regarding my questions. By this time it was no longer workable for me to drive home and return, so I wasted over two hours because of the poor communication. I later picked up the car and no apology was offered at any point regarding the failure to respond to my questions. Otherwise the service was good.
7/18/2025
Cindy P. VERIFIED CUSTOMER
I received excellent customer service!
7/18/2025
Pablo Z. VERIFIED CUSTOMER
Several things to bring to your attention:
1) brand new car (less than 5k miles). I thought I was coming in for oil change as I was told I get 2 free service calls. That was not the case.
2) when I asked what was done, very fast they recited a number of things. When I asked hem to slow down,I was told they check fluids, rotate tires and wash the car. I challenge the tire rotation because my car has staggered tires and I even had to show the representative the difference in sizes.
3) I asked to check tire pressure and when I drove home I check the pressure reading of the tires and all were the same. They didn't follow the manufacturer tire pressure that call for the front tires to have 1 pound of pressure less than the back tires.
All in all very disappointed
7/18/2025
Carol N. VERIFIED CUSTOMER
Thank you! Jesse was great! Excellent customer service is very important to me—one of the reasons I bought a Lexus!
7/18/2025
Ann G. VERIFIED CUSTOMER
The Omaha Lexus service department is the best.
7/18/2025
James B. VERIFIED CUSTOMER
All good, thanks.
7/17/2025
Mary F. VERIFIED CUSTOMER
Love my service team! Thank you! Mary F
7/17/2025
Antoinette D. VERIFIED CUSTOMER
Love that luxury treatment!!!
7/17/2025
Oscar B. VERIFIED CUSTOMER
Always great service.
7/17/2025
Cynthia J. VERIFIED CUSTOMER
No concerns at this time
7/17/2025
Bette S. VERIFIED CUSTOMER
Absolutely great customer service
7/17/2025
Brad T. VERIFIED CUSTOMER
First class service. Always an amazing experience working with the Lexus of Omaha team!
7/17/2025
Carole R. VERIFIED CUSTOMER
The young man who helped me and service and with my concerns was so very helpful. I could not have been more satisfied and pleased.
7/17/2025
Kevin H. VERIFIED CUSTOMER
The tire was fixed once, likely not correctly which required another visit to repair which took about an hour since I didn’t have an appointment, I had to drop in for a repair.
All seemed unfortunately since the first repair may not have been done correctly causing another visit.
7/17/2025
David A. VERIFIED CUSTOMER
They were quick and had great communication with me on what was wrong with my vehicle
7/17/2025
Walter P. VERIFIED CUSTOMER
Nicholas and Corey are outstanding employees and true brand representative for Lexus. I have owned other non Lexus vehicles and the service is terrible. I will always stick with Lexus
7/17/2025
Slct Medical. VERIFIED CUSTOMER
Gerardo is very thorough. I appreciate his service. He’s an absolute gem.