Very accommodating and I was informed of everything along the way. Loved the loaner vehicle.
8/1/2025
Morgan L. VERIFIED CUSTOMER
I was assured on the phone that I would get help with my tires. I had a warranty that I purchased with my vehicle and I just wish I never bought it. I feel like I have wasted a lot of money and just created an inconvenience for myself.
I had taken my car to have my tires looked at locally because I live 45 minutes from the dealership. I was quoted $800 for 4 new tires. I declined because I had purchased my warranty with Lexus and figured it would help me. Today I was told I could have one new tire for free and pay $1200 for the other 3 tires. The dealership isn’t close to me, so I not only wasted hours of my day, but would have been much better off purchasing the tires locally when I had a chance.
When I purchased my vehicle over a year ago, I gave a great review on google. I think purchasing my vehicle was a good experience, but now that I need service, I’m not getting any help. Again I wish I never bought my warranty. I knew it wouldn’t cover normal wear a tear, but it didn’t help me at all whatsoever. Extremely frustrating.
8/1/2025
Marty Hosking,. VERIFIED CUSTOMER
I love LEXUS service--and still do. It was hot crazy few days from last friday to Tuesday. Your service guys were amazing--helped me change my tire and get me back to Lexus--intake was great with Gerardo--friendly kind etc. Something got mixed up with my order for the tire-so instead of being ready Monday as promised it was ready til Wed. Again no biggy--was easy to take the loaner etc. And was impressed that Gerardo texted me to explain and apologize--and everyone who was there helped me out a lot. I think it stemmed from him not remembering that I only wanted the one tire--which apparanelty was ready--and the wait was because we were waiting for a second tire that I didn't want. --again, things happen and I am certainly not upset.
7/31/2025
Wesley W. VERIFIED CUSTOMER
Very professional
7/31/2025
Rhonda C. VERIFIED CUSTOMER
Corey has been and still is the best
7/31/2025
Gladys S. VERIFIED CUSTOMER
Great customer service
7/31/2025
Michelle B. VERIFIED CUSTOMER
Always a wonderful and quality experience with the service department at Lexus of Omaha. Thank you Adi!:)
7/31/2025
Leonore F. VERIFIED CUSTOMER
Great friendly service, thank you!
7/31/2025
Jerry B. VERIFIED CUSTOMER
First class service, bar none!!
7/31/2025
Ayden T. VERIFIED CUSTOMER
He was super kind and helpful
7/31/2025
Norfolk Transmission. VERIFIED CUSTOMER
Great customer service, great guy to work with! Would highly recommend!
7/31/2025
Cheryl S. VERIFIED CUSTOMER
My first visit to your service department and I received excellent service
7/31/2025
Bruce S. VERIFIED CUSTOMER
Great job
7/31/2025
Mark H. VERIFIED CUSTOMER
Nick is terrific
7/31/2025
H L. VERIFIED CUSTOMER
So professional and kind.
7/31/2025
Lois M. VERIFIED CUSTOMER
I am always completely satisfied with the service at Lexus. Cory
Is outstanding ,knowledgeable and a pleasure to work with.