Very professional, positive staff and they did an excellent job fixing my brakes!
2/27/2026
Jim N. VERIFIED CUSTOMER
When I take my vehicle to Toyota I deal with the same advisor from making the appointment through picking up my vehicle including payment. They are aways aware of status and any issues or concerns that they talk me through. I was good with everything up to the point of picking up my vehicle. No place to pull in to drop off loaner, a told stranger walked up to take the keys and ask for my name. I said I was looking for Trevor. She said he’s on the phone and I can wait for to talk to him or she can check me out and get me on my way. I didn’t have any issues with Trevor or this lady. I was not impressed and actually disappointed in the way the situation went once my vehicle was done. I left as a very unsatisfied customer when you consider that status and quality of Lexus versus the method used to deal with Lexus customers coming to pickup their vehicle. If you are looking for a grade for Trevor it would be a “A-” and the same for the lady that helped me checkout but a grade for the Lexus process “D” when you compare it to Toyota’s check out process. I did interact with the Shop Manager Chase and his grade was a “A+”.
2/27/2026
Yixing C. VERIFIED CUSTOMER
She is great, I hope to get her service everytime.
2/27/2026
James M. VERIFIED CUSTOMER
Trust them with my vehicles and have never failed to disappoint !! 10/10 Would recommend !!
2/27/2026
Janice P. VERIFIED CUSTOMER
Aaron is fabulous! He is extremely polite, efficient and knowledgeable! He offered me a no pressure explanation of what was wrong with my vehicle and what my options were to fix it! Thank you Aaron!
- Janice P
2/26/2026
Teresa R. VERIFIED CUSTOMER
Excellent
2/26/2026
Anne B. VERIFIED CUSTOMER
Always a great experience at this dealership. We are very pleased with Lexus.
2/26/2026
Dolores B. VERIFIED CUSTOMER
We’ve always appreciated the several cars we’ve purchased from you through the years. And the service has been excellent.
Since we felt we couldn’t afford a new Lexus, we’d look for a or 2 or 3 year old car with as low a mileage as possible and a new car warranty. Your trade-in value was always impressive. What really impressed us was the used Lexus on you show floor with 500,000 mi. on it. It was originally purchased from your dealership new by a grandfather who handed it down to his, who handed it down to the grandson.
2/26/2026
Tamara M. VERIFIED CUSTOMER
You all did great
2/26/2026
Stan C. VERIFIED CUSTOMER
The car wash took 40 minutes. I would not have waited that long if I had been told.
2/25/2026
Marcia L. VERIFIED CUSTOMER
I can always count on Aaron to deliver the BEST SERVICE EXPERIENCE in a friendly, welcoming manner. ⭐️⭐️⭐️⭐️⭐️
2/25/2026
James N. VERIFIED CUSTOMER
Great service got me in and out quickly.
2/24/2026
Daniel L. VERIFIED CUSTOMER
Aaron Butler has always been very candid and trustworthy. I’ve come to depend on him for honest assessments of my cars’ needs. He is a real asset to your team
2/24/2026
James M. VERIFIED CUSTOMER
The several employees that I interfaced with were all courteous, knowledgeable, and eager to solve my issues.
2/24/2026
Teresa K. VERIFIED CUSTOMER
Ali and everyone were friendly, knowledgeable and provided great customer service.
2/21/2026
Sheldon C. VERIFIED CUSTOMER
Aaron was very friendly and thorough.
2/21/2026
Timothy R. VERIFIED CUSTOMER
Aaron is awesome…great communicator. I appreciate him!
2/20/2026
Susan K. VERIFIED CUSTOMER
Service was wonderful!!
2/20/2026
Jacob B. VERIFIED CUSTOMER
Aaron was a rock star and the Lexus experience has never disappointed or missed. It's worth every penny to feel well cared for.
2/20/2026
Sandra L. VERIFIED CUSTOMER
Ali was great to work with. I’ve gone to Lexus of Lincoln for 20 Years.
I dropped off a fairly clean car for service and when I picked it up the exterior was so dirty i had to go directly to a car wash. I
Just saying it was not up to normal Lexus service.